Customer Service Administrative Assistant

Highly motivated and skilled in providing administrative support to make sure that office operations are

running in an effective, advanced and perfect manner. Well-versed in typing letters, reports and

documents; maintaining office files, distributing mail, taking minutes of meetings and organizing repairs

and usage to office equipment. Track record of maintaining confidential records and files in a timely

manner. Adept at preparation of official documents, policies and procedures, plan meetings and prepare

agendas. Particularly effective in greeting and helping visitors, responding phones and directing calls to

the appropriate employee. Furthermore, I have a demonstrated ability to solve complex problems and

disputes using my creative thinking and analytical skills. In addition, my communication skills will

enable me to handle clients effectively and go beyond your expectations.

Jasmine Lyons

904 Park Ridge Road

704-***-****

**************@***.***

Administrative Assistant

Profile

More than 4 years of successful experience in customer service and administrative work. Provided

support with recognized strengths problem-solving, and planning/implementing proactive procedures and

systems to avoid problems in the fast pace environment.

•Problem solving, faxing, filing, email.

•Excellent working knowledge using both Microsoft and Mac systems; Microsoft Excel, Microsoft Word,

Word perfect and power point.

•Ability to train, motivates, and supervises customer service employees.

Achievements

•Proactive planning led to notable increase in morale in all departments.

•Created customer satisfaction survey, drastically reducing potential problems.

•Received monthly bonuses by maintaining great attendance

Employment

Keys to Life, Durham, NC

Administrative Assistant/ Executive Assistant

•Greeted guest as they came in establishment

•Handled inbound and outbound calls

•Maintained office supplies inventory by checking stocks to determine inventory level

•Used supervisor skills and capabilities in coaching teammates when working as a team.

•Attracted potential customers by answering service questions

•Maintained customer records by updating account information.

•Contribute to team effort by accomplishing related results as needed.

•Coordinate travel schedules and arranged meetings

•Filter all telephone calls, mail and email; dispersing and handle as appropriate.

•Provided relevant data, information, and back-up support materials to assist manager with day to day

operations, as requested.

July 2011-March 2014

Aveda Institute of Technology

Chapel Hill, NC

Oct 2013

Professional Development Coordinator

•Maintained a high level of service by working with the guest care team to provide a quality Aveda

experience to guests and prospective students

•Put together new student packets for new Aveda students.

•Filed appropriate paper work in student files.

•Checked messages on student call out voicemail and applied absent students to excel spreadsheet

•Wrote tardy slips for late students

UNC Health Care

Chapel Hill, NC

Epic Helpdesk

Spring, 2014

•Provided computer help desk support via telephone communications with end-users.

•Performed diagnostics and troubleshooting of system issues.

•Documented help desk tickets/resolutions.

•Maintained equipment inventory lists.

Education

TC Roberson High School Asheville NC 2008-2011

Liberty University Lynchburg VA 2012-2015

References Available Upon Request

Contact this candidate