Brian Hogge

aceiuy@r.postjobfree.com

919-***-****

*** **** **

Holly Springs, NC

27540

OBJECTIVE:

Dedicated technical support specialist recognized as a

resource for providing technical solutions including, systems

troubleshooting, maintenance, and support. A Technical

Specialist skilled at assessing client needs and providing

Education: training and support for end users

Certification

s: 5/05 - 2/06. Clark University Computer Career Institute (CCI)

Cambridge, MA

A+ Certified ( M4DDTT505C )

Dell Certifications

Skills: IBM/Lenovo Certifications

Familiarity with all Microsoft OS: MS Server, 98, NT, XP,

Vista, Win 7 and Win 8

Hardware Break Fix

Data Migration and Recovery

Network Troubleshooting

PC Troubleshooting

Microsoft Office

Microsoft Application Troubleshooting and Installation

Active Directory

Asset Tracking / Inventory

Norton Ghost / Casper XP ( Hard Drive Copy )

Remedy / Magic / Helix Ticket Systems

System Backups and Remote Access/Net Meeting Data Checks

Hard Drive/Printer Mapping

E-Mail and Print Server Support

VoIP/VLan/VPN Support

POS experience

Mac Familiarity

iPad, iPod, iPhone Trouble Shooting

Work

Experience: Deutsche Bank DESKTOP SUPPORT

Compucom Cary,NC

November 2013 - May 2014

Day to Day desktop support for large business

Hardware and Software Support

Active Directory and Remote Access

Network Support

System Imaging

DELL / Lenovo FIELD SERVICE TECHNICIAN

Qualxserv/ASM Raleigh,NC

2006-2007/2008-2013

Intense Customer Service and Relations

On Site trouble shooting and diagnostics

Installing and replacing hardware peripherals and software

packages

Service to Home, Business, School, Government and Military

Clients

City of Raleigh

City of Durham

Glaxo Smith Kline

Raleigh and Durham School Systems

Contract Positions:

2005-2012

Short/Med term contracts covering a wide area of expertise.

Under Writers Labs:

Desktop Support

7/12 - 12/12

ACS:

Mac and I-Product Support

10/10 - 2/11

Compucom:

POS Upgrades and Support

7/09 - 10/09

Piedmont Hospital:

Desktop Support

3/08 - 6/08

McKesson Corp:

Migration and Support

11/07 - 03/08

Nissan Corp:

Asset Tracking; Hard Drive Wipe / Disposal

9/07 - 12/07

Alorica:

HP/Gateway Desktop Technician

6/07 - 9/07

JMK Solutions:

Remote System Backups, Upgrades and Patches

2007

Siemans:

Migration Technician

2005

Verizon:

DSL/FIOS cabling

2005

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