Customer Service Administrative Assistant

Awlunee Costantino

** ****** ******, **********, **

Mobile Phone: 973-***-****

E-mail: ***********@***.***

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Qualifications Profile

Skilled and personable Administrative Assistant with 21+ years' experience

as an Administrative Assistant providing consistent, approachable customer

service and full range of general office support.

* Administration: Provide exceptional administrative support to peers

and senior management. Success streamlining office processes to

increase efficiency and improve service. Track financial data and

accurately process customer payments. Outstanding communications

skills; continuously project a highly polished professional image.

* Customer Service: Serve as initial point of contact for customers,

vendors, and partners. Educate customers and visitors regarding

company services and products. Efficiently schedule appointments and

promptly respond to inquiries via e-mail and telephone.

* Technical Skills: Adept with Microsoft Office (Word, Excel,

PowerPoint, Outlook) Peachtree and QuickBooks accounting software.

Capable of managing complex, multiline telephone systems and typing 65

words per minute with superior accuracy.

* Key Strengths: Excel at developing strong relationship with staff,

senior executives, and clients; strong record creating a positive

first impression. Highly organized and conscientious; entrusted by

management with confidential materials. Adapt quickly to new and

evolving environments.

Work Experience

Radware, Inc. Mahwah, New Jersey

Network Security & Computer Equipment

Collections Manager

June 2012 - October 2013

. Contacted customers with past due balances.

. Arranged for debate repayment.

. Established repayment schedules.

. Answered customer questions about problems with their accounts.

. Advised customers of necessary actions and strategies for debt

repayment.

. Persuaded customers to pay outstanding debts.

. Located and monitored overdue accounts using computers.

. Recorded and updated information about the financial status of

customers and collection efforts.

. Answered correspondence and wrote reports.

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PROFESSIONAL EXPERIENCED, CONTINUED

. Received payments and posted amounts paid to customer accounts.

. Located and notified customers of delinquent accounts by mail,

telephone and email.

. My accomplishments included I was able to collect monies from long

outstanding accounts.

. Knowledge sets include Accounting software, Collection, Debt account

management and collection software, Internet browser software, Laptop

computers, Letters, Mail, Microsoft Excel, Office Equipment, PC

proficient, Postage Machine, Postage Meter, Reports, Scanners,

Spreadsheet software, Switchboard, Telephone, Web browser software,

Word processing software.

ANW Crestwood Lincoln Park, NJ

Wholesale Trade/Import-Export

Accounts Payable/Accounts Receivable (long-term temporary assignments

through Express Employment)

March 2011 - June 2012

. Reconcile monthly journal entries; make accounting corrections if

needed.

. Review and input all new customer credit applications, and vendors.

. Collect on all past due accounts and follow through with all

resources available.

. Post all money that comes in and make daily deposits.

. Issued checks for accounts payable.

. Input all invoices for accounts payable.

. Billing of all invoices for accounts receivable.

Thomas Electronics Inc. Wayne, NJ

Electronics, Components, and Semiconductor Mfg.

Accounts Payable

July 2006 - September 2009

. Handled all activities in accounts payable.

. Ensured timely payments of vendor invoices.

. Processed and sent purchase orders and credit memos.

. Produced a variety of financial reports.

. Assisted on completion and maintenance of general ledgers.

. Responsible for negotiating past due accounts.

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PROFESSIONAL EXPERIENCED, CONTINUED

Elegant USA Totowa, NJ

Manufacturing - Other

Customer Service Returns Department

May 2003 - August 2005

. Responsible for issuing Return Authorization Number to customers.

. Order Entry.

. Handles calls from customer with return products.

. Faxing the confirmation of return authorization to customers.

. Receiving of returned parts, and log in the spreadsheets using Excel.

. Crediting customers for the returned of products using Mass 500.

Thompson Component & Tubes Corporation Totowa, NJ

Electronics, Components, and Semiconductor Mfg

Administrative Assistant of Sales

January 1999 - August 2000

GEC-Marconi Electronic Systems Corporation Wayne, NJ

Aerospace and Defense

Computer Application Coordinator

August 1987 - March 1996

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EDUCATION

William Paterson University NJ - Certification, Medical Billing & Coding

CDM Institute Wayne, NJ - Certification, Computerize

Accounting/Bookkeeping

Berdan Institute Totowa, NJ - Office Administration

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