LILLIAN RODRIGUEZ
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Maitland, FL 32751
Cell Phone 407- 580-3951
aceitw@r.postjobfree.com
PROFESSIONAL PROFILE
Hardworking achiever with 20 years of progressive accomplishments in customer service, sales
and marketing.
Dedicated to excellence in service and relationships. Dependable team player with strong
communication skills with diverse groups. Analytical thinking skills to make timely appropriate
decisions. Have conflict resolution skills and the ability to work in a fast pace environment.
Strong problem solving and experience with conflict resolution
thorough research and strong decision making skills necessary and building relationships.
Flexible, always willing to help out wherever needed. Highly energetic promoter, open minded
and goal-oriented. Bilingual//Spanish Fluently
AREAS OF EXPERTISE
Sales & Marketing Customer Service Client Relation Multi-Task
Contract Negotiations Problem Solving Billing/Collection Travel Agent
Call Center Management Decisions Computer Skills Insurance P&C
EMPLOYMENT
INSURANCE EXPERIENCE: Personal Line Insurance License 2044/440
Sales, Binding and Servicing, “Auto, Home, Ocean Marine and Umbrella Policies”.
Processing new and renewal business. Quoting for new business and rewrites, reviewing losses, running
the mvr clue and reports for new business and declining, processing endorsements, cancellations,
retention, accounting, billing, follow up with clients, update clients information.
Knowledge of mitagation inspections requirements and National Flood Insurance.
Can demonstrate strong navigational skills in using multiple company systems
Experienced with companies: Citizens, Progressive, Travelers, Metlife, ASI, Flood, Infinity, Safeco and
other major companies. I have worked, communicated directly with insurance companies. Have
experienced different company’s software.
AAA Insurance Bureau Inc. P&C Insurance Customer Service Current
Amica Mutual Insurance Company P&C Underwriter/Sales/Customer Service 01/09-
10/11
Seibels, Bruce & Co. (First Home Ins) Customer Service 07/07-
09/08
CF Insurance Service P&C Personal Line Insurance 08/05-
04/06
GLOBAL TRAVEL
02/1999-April 2005
TRAVEL AGENT
Plan, organize and assigned customer service and sales activities which includes: evaluating client needs,
developing innovative customer service and sales strategies: and monitoring projects to ensure
compliance with Targeted company objectives. Experience in negotiating rates with consolidators and
airlines.
50% increase in profitability through developing targeted strategies to increase customer base.
Recognized for "Top Sales Achievement" throughout company for high sales volume.
Recognized by clients for "Dedication to Quality Customer Service".
Amadeus GDS
Bright house
11/1995-01/ 1999
Customer Service
Customer Service/Sales
Inbound call center, billing, and technical support, sales
EDUCATION
Louis D Brandies High Schools New York City
Hudson Community College, Jersey City, New Jersey
Central Florida Academy of Travel
Central Florida Insurance School
Hill Tucker Insurance School
Keywords: Customer Service, Building Relationships, Sales, Close a Sale, Insurance, Travel Agent,
Hotel, Tour Vacation. Retail, Client Relation, Bilingual, Computer Literate, Multitask, Technical Support,
Billing, Personal & Casualty Insurance, Underwriting Assistance.