Customer Service Sales

Vernon Cosmiano

*** ******* ******, ****** ****, NJ 07307 / 551-***-**** /

******@*****.***

WORK EXPERIENCE

January 2013 - Present

Empire Sports Club/Plugg Jeans, 250 Moonachie Road, Moonachie, NJ

EDI Administrator

.Integrated purchase order/purchase order changes through WinFashion.

.Prepared ASN's and send it on a timely fashion.

.Avoid chargebacks with ASN's and handled promptly when any issue arises

.Check EDI raw files and change segments according to the client's needs.

.Mapped and helped test EDI for new customers.

.Generated excel reports for shipment notices (ASN).

.Supported Sales Team and clients in regards to issues with POC's and PO's.

.Used FTP clients GXS/Inovis/ISOFT to pull incoming and push outgoing EDI

.Route requests and help prepare shipments for JC Penney deliveries

.Prepare Sales Orders for the sales team to verify with buyers

.Printed labels/stickers through Bartender for the warehouse to use

June 2012 - Nov 2012

Mediterranean Shipping Company, 160 Mount Bethel Road, Warren NJ 07059

EDI Customer Service

.Helped companies become EDI capable.

. Familiarity with EDI 310 (Bill of Lading) and EDI 315 (Shipping moves)

.Created shipment reports with Excel and verified their accuracy for

customers

.Responsible for using SQL queries on the production side database for

critical customer data

.Managed the MSC website for customer problems and log-on inquiries

.Worked with Pier 1, William Sonoma, Starbucks, etc. and handled day to

day questions

October 2008 - June 2012

Tellas Limited, 600 Sylvan Avenue, Englewood Cliffs, NJ 07632

IT Systems& EDI Support

.Evaluated purchase orders/changes for POLO through a software called

Gentran.

.Generated queries using SQL to extract information from the SQL database.

.Provide critical EDI support and troubleshooting.

.Generated excel reports for shipment notices (ASN).

.Created labels for special shipments for customer Toys R' Us.

.Entered UPC codes for garments and clothing through a program called

PSConverter.

.Convert UPC data onto an e-commerce website called Inovis Catalogue.

.Look up and print PO's on AS400 depending on client's needs.

.Helped maintain customer website and provide password reset for those who

needed it.

.Verified and entered correct figures for invoices.

.Uploaded invoices on a system called SAP.

.Handled day to day IT support internally.

February 2002 - June 2008

Bank of New York-Mellon, 100 Riflecamp Rd., West Paterson, NJ

Stock Transfer Agent

. Enter confidential customer information into a system in a timely and

accurate fashion

. Input information into the system using software application called Rumba

and Scotti

. Responsible for opening and distribution of mail materials to different

departments

. Made phone calls for customer support

Technical Skills

Software: Microsoft Suite (Word, Excel, Powerpoint, Access), SQL Server,

Dreamweaver, Flash, AS400

Programming Languages: HTML, XML, Java, OO, JavaScript, C++, C#, Visual

Basic, SQL

Operating System: Windows 95/98/2000/XP/7, Basic UNIX

EDI Tools and Utilities: GENTRAN, SAP, Ultra Edit, EDI standards

Fall 2001

Kean University

1000 Morris Ave.,

Union, New Jersey 07083

Bachelor in Science in Computer Science

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