Customer Service Sales

Dana Walker

*** *. ***** ***, ***, Carbondale IL

Phone: 773-***-****

Email: **************@*****.***

Education

Southern Illinois University, Carbondale IL

Bachelor of Science in Advertising/ Minor in Psychology May 2014

Experience

Custodian, SIU Building Services, Carbondale, IL Feb 2013- June 2014

Maintain the cleanliness of a preschool by sweeping, mopping, vacuuming, and dusting.

Emptying trash out of classrooms and buffing the floors.

Italian Greyhound Romp Rescue Intern, Chicago, IL May 2013- October 2013

Analyzed marketing objectives and developed advertising campaign for the rescue.

Assisted marketing department in generating new customer leads.

Developed and executed fundraisers to earn money for the organization.

Sales Associate, American Eagle Outfitters, Carbondale, IL Oct 2012-Jan 2013

Provide speedy transactions on the register and open credit card accounts.

Assist customers with any inquiries and maintain the fitting room.

Kauzu Marketing Group Intern, Chicago, IL June 2012- August 2012

Analyzed marketing objectives and developed new training manual for new employees.

Assisted marketing department in generating new customer leads.

Worked well in team environment and produced quality independent work assignments.

Call Center Representative, Windy City Call Center, Cihicago, IL Feb 2012- June 2012

Assist leads in their quest to find a quality college education

Effectively deal with job stress, angry callers, and upset customers

Sales Floor Team Member/Cashier, Target, Oak Lawn, IL Feb 2011- June 2011

Maintain the visually pleasing aesthetics of the store by zoning shelves.

Provide quick inventory transactions on the register to ensure fast customer service.

Assist customers with their shopping inquiries

Sales Associate, Macy’s, Chicago, IL Oct 2010–Jan 2011

Greet customers and give fashion advice/ tips on Ralph Lauren apparel..

Provide quick inventory transactions on the register

Technical Experience

Proficient in Microsoft Word, PowerPoint, Excel, Google Docs, and WordPress.

Proficient in Adobe Photoshop, Illustrator, InDesign, and iMovie.

Created ad campaign for CrossFit Gym.

Leadership Experience

Branch President, DWE Promotional and Marketing Company June 2011- Present

Execute different marketing strategies to promote our talents (singers, rappers, models)

Meet up with different companies/affiliates and create partnerships with these agencies

Recreational Leader, Chicago Park District, Chicago, IL Jun 2009– Aug 2010

Implement and supervise various recreational summer camp activities including sports, crafts,

games, and field trips.

Provide positive leadership for young children by encouraging them to resolve issues through

compromising and sharing.

Inspect the camp site and equipment for potential safety hazards in order to prevent injuries.

Americorps Member/ M3C Fellows Volunteer (Aug 2009- Sept 2010)

The University of Illinois at Springfield

Volunteer at various organizations throughout the year.

Providing positive mentorship to young children via tutoring and The Big Brothers/Big Sisters

program.

Helping protect the environment by working in national parks to preserve the environment

Extracirricular Activities

Alpha Kappa Psi Fraternity Inc. (Treasurer), Black Womens’ Task Force, American Marketing

Association, Speaking and Teaching Foundation, the Black Student Union, Americorps

Volunteering Program, American Advertising Federation

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