Customer Service Manager

Arshonda N. Best

*** ******* **. ******, ** ***** 252-***-**** *********@*****.***

Objective: Find employment with a company where my skills and experience will be an asset

to the business while furthering my knowledge and abilities in the process

Special Skills: knowledge and experience of PC and computer software, excellent

communication and multi-tasking skills developed from previous experiences, and excellent

leadership skills, with the ability to take necessary actions in tasks when required

Experience:

Sep/2009 – Present Wilson County Schools Wilson, NC (EC Teacher Assistant)

• Performs a wide range of tasks in order to support the efforts of the teacher, meet the

needs of all students, and ensure the provision of quality instructions for all students

• Provides one-on-one assistance with academics and behavioral problems and may lead

small group activities

• Monitor student behavior and helps maintain discipline in the classroom; records time

out and in-class suspension; assists with crisis prevention; restrains students as needed

Jan/2011 – Jan/2012 Cystic Fibrosis Foundation Wilson, NC (Charity

Recruiter)

• Contact businesses or private individuals by telephone in order to solicit sales for goods

or services, or to request donations for charitable causes

• Obtain names and telephone numbers of potential customers in order to deliver

describe information

• Explain products or services and prices, and answer questions from customers.

Apr/2004-Oct/2006 Home Life Care Wilson, NC (PCA)

• Care for physically, mentally or emotionally ill or elderly people who wish to receive care

in the comforts of their own home

• Maintain records of patient care, condition, progress, and problems in order to report

and discuss observations with a supervisor or case manager

• Provide patients with help moving in and out of beds, baths, wheelchairs or

automobiles, and with dressing and grooming

Other Employment:

AT&T (Customer Assistance), Convergy’s (Pharmacy Help Desk Rep.), Rite Aide Pharmacy

(Pharmacy Cashier/Tech), and West Corporation (Customer Service Rep.)

Education:

(2013) University of North Carolina Teacch Autism for Children

Certification

(2011) University of Phoenix Associate of Arts in Health

Care Administration

(2010) Wilson Community College Phlebotomy Certificate

(2007) Wilson Community College Career Readiness Certificate

(2001) Wilson Community College Hospital Unit Coordinator

Training

References: References are available on request

Contact this candidate