Customer Service Process

ALICIA VALDEZ

**** ********** ****** – Apt. **-South, Bronx, NY 10468

H: 718-***-**** C: 646-***-****

***********@*****.***

CUSTOMER SERVICE PROFESSIONAL

Top-performing Customer Service Professional.

Highly skilled and proficient in a variety of cross-functional industries.

Motivated team player consistently exceeding expectations and continuously expanding knowledge.

Pro-active, collaborative and able to prioritize and meet critical deadlines with ease and enthusiasm.

The “go-to” person for diverse organizational challenges.

STRENGTHS

Customer Service Administrative Support Pro-Active

Skilled Communicator Auditing/Compliance

Strategic Problem Solving

Time Management/Prioritizing Collaborative Client-Partnering

Profit Improvement Initiatives Project Development Lifecycles Enthusiastic

Trusted Confidant Excellent Work Ethic Deadline-Driven

PROFESSIONAL EXPERIENCE

My Donor Cycle, San Carlos, CA 2011-Present

Recruiter

Recruit, screen and thoroughly communicate the egg donor process to clients with accuracy

Send donor application packages and pamphlets explaining the donor process and expectations

Interview clients and listen with keen attention to details

Thoroughly explain the egg donor process and confirm the accuracy of all information

Coordinate medical and psychological screenings

Collaborate with partner and prepare profiles for the intended parent to view

Communicate with accuracy all information between donors, coordinators and intended parent

Trusted to maintain and update highly confidential and donor-sensitive information and profiles

Valued by clients and colleagues for patience, collaboration and compassion

Wells Fargo Bank, New York, NY 2007-Present

Teller

Act as front-line customer contact handling a variety of financial services

Maintain high-levels of accuracy and security

Communicate clearly, accurately and effectively with all customers

Accurately process: bank drafts, deposits, withdrawals, loan payments, travelers checks, bonds and cash advances

Train and guide new tellers on cash drawer and reporting averages/shortages to operations department

Cross-sell to consumers/small business clientele on a wide-range of banking products gaining new business

Balance transactions, accurately process cash flow and supply tellers with coin and currency

Ensure strict adherence to policies, procedures and regulatory compliance

Audit and reconcile: tellers, consignment items, general ledger, vaults, ATMs and currency

Perform peer coaching and observe and provide feedback to colleagues

Post to general ledger with detailed accuracy

Earn the confidence, trust and respect of bank customers

Résumé of Alicia Valdez Page 1

Sears, Roebuck and Co, Yonkers, NY 2006-2007

Cashier/Customer Service

Processed credit card payments, returns and exchanges with accuracy and attention to detail

Encouraged customers to apply for store credit card providing discounts and other valuable offers

Counted, verified and accurately proved cash drawer daily

Maintained a professional demeanor while assisting customers with problems

EDUCATION

City University, Lehman College, New York, NY

Pursuing a Bachelor of Science-Psychology – Anticipated Graduation 2015

COMPUTER SKILLS

Microsoft Office Suite – Word, Excel, PowerPoint, Access

LANGUAGES

Bilingual – English/Spanish

Résumé of Alicia Valdez Page 2

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