Customer Service Manager

Bernadette Butler

Clinton, MS

**************@*****.*** - 601-***-****

WORK EXPERIENCE

Wireless Repair Manager

Extreme Wireless - Clinton, MS - January 2012 to October 2013

Assisted in the planning and implementation of repair department

Remotely maintain repairs in 15 locations

Repair wireless hand sets

Efficiently respond to customers via phone and email to diagnose wireless issues

Keep detailed records of work orders

Create and maintain great working relationships with vendors and wholesale clients

Train and manage team of technicians in other locations

Wireless Repair Manager

Southern Wireless - Jackson, MS - April 2006 to December 2011

Remotely managed repairs in 4 locations

Repaired wireless hand sets

Efficiently responded to customers via phone and email to diagnose wireless issues

Maintained detailed records of work orders

Created and maintained great working relationships with vendors and wholesale clients

Trained and managed team of technicians in store

EDUCATION

Associates in Computer Network Engineering

Virginia College - Jackson, MS

2004 to 2006

SKILLS

Inventory Management, Typing 50 wpm, Great Customer Service Skills

ADDITIONAL INFORMATION

.15 Years experience diagnosing and troubleshooting electronic malfunctions

.Very Detail oriented

.In depth knowledge of several computer programs and operating systems

.Excellent Customer Service

Contact this candidate