Customer Service Sales

Christina M. SalinaS

**** ***** ***, ********, ** 310-***-**** ****************@*******.***

Objective

To utilize my experience and education in a professional environment that

offers a long-term commitment.

Summary Of Qualifications

1. CA Certified Notary

Microsoft Suite: Word, Power Point, Excel

Manager Plus, E2K, Outlook, Microsoft Project, Gmail

Type 75 WPM & Ten Key by Touch

Coordinating Subcontractors and Blueprints Reading

Managing Heavy Calendar and Travel

Budget Management

Excellent Communication and Writing Skills

Exceptionally well organized and detail-orientated

Project Management and Planning

Team Leadership and Building

Export & Import - Air, Ocean, Rail and Trucking

experience

4/2013 - Current

Centinela Feed and Pet Supplies

Torrance, C.A.

Executive Assistant for CEO&COO/Project Manager

. Prioritize and managed multiple projects simultaneously, and followed

through on issues in a timely manner

. Review, edit and check contracts, real estate documents and other

business documents for problems and errors. Conducted research in a range

of subjects using the web and other methods to obtain information, analyze

data, prepared reports and documents. Organized files, digital files and

emails.

. Minutes and agenda packet preparation for board meetings. Coordinated

trade show material and attendance.

. Prepared and edited correspondence, communications, reports, memos,

letters, financial statements, presentations and other documents using

Power Point, Word, Microsoft project and excel spreadsheets

. Heavy calendar management, which included scheduling and organizing

complex activities such as travel and meeting arrangements. Prepared

travel packs with agendas and itineraries, which required interaction with

both internal and external executives, to coordinate executive meetings

using time zones around the world. Helped organize, travel, contractors,

providing administrative follow up assistance on writing proposals and

correspondence.

. Created and developed visual presentations, charts, tables, graphs and

business plans as need. Prepared reports and non-routine correspondence.

. Establish a color coordinated filing system to maintain organized

information for easy look-up.

. Handled confidential information.

. Assist with operations and other departments to track projects of

completion. Assist with research for potential development opportunities.

. Processing expense reports & credit cards returns for the CEO, COO AND

CFO.

. Prepared project initiation documentations and detailed project progress

reports. Produced accurate financial reports. Maximized cost controls,

effectively utilized resources, and diligently coordinated project to

ensure all was completed within or under budget.

. Organized and facilitated project steering/Operating committee meetings.

Managed the project team including any subcontractors.

. Resolved any problems and issues that arose in all projects. Provided

project support for all off site and onsite activities.

. Liaison between the maintenance manager and 15 stores to ensure all

service tickets are answered promptly.

. Coordinated all holiday projects and lighting effects for corporate and

stores.

. Operated a variety of office equipment. Learned, interpret, and explained

department policies and procedures; carry out sensitive administrative and

secretarial assignments with discretion; carried out assignments with

minimal supervision; supervised, trained and coordinate the work of office

support staff; communicate effectively both orally and in writing; use and

edit for correct English grammar, punctuation, and spelling; established

and maintained a cooperative working relationships with everyone in the

office.

11/2009 - 7/2011

Hoodman Corporation, USA.

Torrance, C.A.

Executive Assistant for Vice President

. Provided a wide range of administrative support to upper management (VP

of sales, Marketing and President) which included; answering the phone,

scheduling meetings, travel arrangements, drafting letters, and filing,

ordering supplies, spreadsheets, reports and presentations. Handled all

reports for V.P. sales. Created sales growth by creating sales

presentations into Power Point, Excel. Proofing all marketing and

advertising material. Filing (Including Copying, Mailing and filing of

dealer invoices). Handled emails in outlook and Gmail.

. Maintained Heavy calendar for all Executives. Handled all conference

meetings and maintained messages. Establish organized filing system.

. Customer Service Rep-handled all dealer and end-user questions regarding

products concerning pricing, product specifications and trade shows.

Processed phone, internet and dealer sales orders. Responded to product

related, Customer/Dealer/Rep emails on sales and product accounts.

Provided assistance to accounting (A/R Department). In an effort to

collect payment I arrange payment options and payment schedules.

. Trade show: Processed sales slips and assisted with set-up and on the

floor sales. Handled all logistics for Domestic and International orders.

Saved company 22K yearly on freight cost. Coordinated trade show material

and attendance.

. Liaison between Hoodman and Sales Reps - Prepared sales packages and

power point presentations and included new sales material.

6/2005 - 5/2007

UPS-SCS

Gardena, C.A.

Air and Ocean Specialist (ITG/LAX)

. Customer Service Rep (Ocean and Air freight customers)-handled all

consignee questions regarding freight, pricing, and closing files.

Researching rates for customers through our internet based window. Built

excel system which allowed employees to print and look up customer

quickly.

. Spoke with high level external customers and provided high level

customers service.

. Prepared daily routine reports using Excel, E2K which showed orders

shipped daily.

. Established and maintained files. Handled confidential information and

explained policies when necessary.

. Importing the MAWB and HAWB for both Ocean and Air files. Calling

steamship lines and airports to set up appointments times and arrange

booking for incoming and outgoing fights within and out of the United

States.

. Extensive computer work dealing with customs codes and customs clearance.

Document breakdown-distributing through fax, e-mail, (air, inter-office,

and ground) mail.

1/2001 - 4/2004 Classic

Components Corp.

Torrance, C.A.

Executive Assistant for MIS & COO / Imports Manager

1. Responsible for hiring, training, and supervising imports department,

which consisted of a minimum of six employees. Created reports and

presentations used for training all sales, purchasing, warehouse and

accounting departments worldwide.

2. Prioritized incoming information and appointment.

3. Reviewed e-mails for priority information and meeting requests as

directed

4. Effectively managed complex business calendar and MIS schedule.

Communicated calendar changes to those affected in a timely manner.

5. Able to work in an environment where multi-tasking is the normal. I am a

great problem-solver.

6. Prepared agendas and power point training tool to each department.

Troubleshooting as needed.

7. Provided current agendas and necessary materials to prior to meetings.

Keep executive informed of time/date/location changes of meetings.

8. Strong writing skills; the ability to create correspondence on behalf of

the Executive with some direction.

9. Arrange extensive executive travel as the COO worked at two offices.

10. Completed and reconcile invoices and expense reports

11. Received and screen telephone calls

12. Responsible for hiring, training, and supervising imports department,

which consisted of a minimum of six employees. Created reports and

presentations used for training all sales, purchasing, warehouse and

accounting departments worldwide.

13. Monitored and handled all imports of vendors' inventory. Assisted

employees worldwide with troubleshooting for company tailored MS DOS

system.

14. Interacted with corporate management (COO) to maintain and update our

system to improve daily functions. Maintain the COO's calendar; arrange,

schedule and confirm appointments, and prepared material for the COO's

meetings and engagements. Composed letters and managed appointments for

COO

Customer Service; handled all inquiries regarding electronic components;

quoting parts for customers; obtaining quotes for sales representatives to

immediately close deals on high profit orders.

Education

University Of California Los Angeles, Westwood, CA

Bachelor of Arts Degree: English (Honors)

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