Software Sales
Resume:
KEVAL SHAH ************@*****.***
Summary
Providing information technology solutions to handle special needs and improve daily operations.
General expertise includes skills in planning, implementation, creating clear documentation and
troubleshooting. Actively participating in database design, system implementation and day-to-day
management. Excellent in analytical skills and problem solving capabilities. Able to moti vate and
co-ordinate a team of people to ensure projects are completed on time and within budget. Team
player, quick learner with good interpersonal and time management skills and highly organized
with attention to details. Strong analytical, written and verbal communication skills.
Overview
Total 14 years of experience in IT industry including last 10 years in PSL/Mumps/Cache
programming for Banking and Payment technologies and Pharmaceutical ( includes CRM,
W arehousing, Sales, Purchases, Forecasting ) domain. Interacted with global clients and
participated in all stages of software development – from analysis through to post-implementation
support for complex multi-user system. Able to work in the multi-task environment.
Technologies
Operating Systems: W indows (NT, 2000), UNIX (Solaris, Linux).
Databases: Cache/Mumps, CachéSQL, Oracle (9i, 8i and 7.3), MySQL.
Languages: PSL, Cache/Mumps, Caché ObjectScript, PL/SQL.
Other: XML, SOAP, Encryption – Decryption, TCP, FTP, SMTP, SSL, file handling.
Education / Certification
Oracle Certified Professional, since January 2002
NCST Entrance Exam [ D Level ] scored 94 percentile in Jan 2001 exams.
CDAC [ Diploma in Advanced Computing ], from MET’s IIT, Mumbai in Feb 2000 batch
st
Bachelor of Commerce, 1 Class from Mumbai University in April 1999.
Experience
Gathered user requirements, analyzed business rules, conducted feasibility study,
evaluated existing legacy systems and wrote proposal that recommended and prioritized
business software systems for replacement.
Participated in multiple rounds of application design reviews to ensure its tight integration
with the system on the highest performance and scalability level.
Interface and collaborate with multiple departments (SW Product M anager, QA and
Customer/Tech Support) to ensure customer satisfaction.
Generated new code and corrected and/or modified existing code to meet specifications.
Programmed for encryption and decryption of data transmission over secure / non secure
connection.
Prepared detailed documentation, including both program and user-level documentation,
to a level that supports easy transition of services.
Investigated and resolved (debugged) a wide variety of upgrade/programming issues.
Tested, debugged, and refined the program solution throughout the development life
cycle to produce the required, defect free, final product.
Actively monitored backlog in order to minimize queue and meet established SLAs and
follow up with customers on a regular basis.
Responded to issues in accordance with established Standard Operating Procedures and
Service Level Agreements.
Managed databases and monitored its growth, designed and implemented backup
strategy. Restoration of database in case of recovery required.
Technical support, analysis, conversions and maintenance of routines and procedures.
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Employment
Feb 2012 – Present
FIS Global Services Pvt Ltd
A CMMi level 3 company, FIS™ is the world’s largest global provider dedicated to banking and
payments technologies. FIS serves more than 14,000 institutions in over 100 countries with more
than 37,000 employees worldwide. FIS holds leadership positions in payment processing and
banking solutions, providing software, services and outsourcing of the technology. FIS has also
been named the No. 1 overall financial technology provider in the annual FinTech 100 rankings.
Environment : Linux / W indows NT, PSL/Mumps, Oracle.
Programmer Analyst Senior, job profile includes managing enhancement/maintenance projects
worth 4+ million USD spanning over 1 year period and handling team of 12 developers.
Understanding and documenting requirements; analyzing, implementing and maintaining
software solution, time and team management, code review and quality testing.
July 2003 – Jan 2012
M-Tech Computers Ltd., UK
A product based company with clients like ChemistDirect UK, Goldshield Services, Lead the good
life, Selective, Timscris etc. The product is a complete integrated solution for any kind of mail
order business with clients are as diverse as TV Shopping Channels to MLM companies.
Environment : W indows NT, Cache/Mumps, Visual Basic
Team Leader, job profile includes understanding requirement of clients; analyzing, implementing
and maintaining software solution, optimization and bug fixing; improvement in day-to-day
functioning.
July 2001 – June 2003
Campaignist.net
Campaignist helps businesses acquire more of the right customers more profitably - even with a
lower level of marketing investment. By implementing Campaignist's Marketing ROI solutions,
enterprises can reduce wastage and optimize alignment of advertising, DM, PR and promotions
with the desired audience segments using the best timing, distribution and follow-up strategies.
Environment : RedHat Linux 7.3 – Oracle 8.1.6 – PHP3, Java
Oracle Database installation/administration including a Standby server with failover option
enabled. Involved in complete life cycle of a mark eting portal starting from development to
administration and tuning.
Aug 2000 – June 2001
Online Solutions Pvt. Ltd.
Online Solutions is an e-Business consulting organization that provides solutions to enterprises,
startups and dotcoms by strategy consulting and seamlessly integrating with innovative
technology and creative design services. It has a strong portfolio of global clients among which
are Microsoft, HLL, Outlook, Times of India group, Webrands, Apple Vacations, Pointspeed to
name a few.
Environment : Sun Solaris 7 / RedHat Linux 6.2 – Oracle 8.1.x, MySQL – PHP
Responsibilities included need assessment, solution analysis, web development, database
design, administration of database objects like indexes, triggers, views, procedures etc.
Work Status
Indian citizen having work permit within India and having B1/B2 USA visa valid till Mar -2021.
Reference
Available upon request.
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