Customer Service Representative
Resume:
CHASTITY PLEASANT
**** **** ****. ***. * Wilson, NC 278**-*****, 919-***-**** ****************@*****.***
CHASTITY PLEASANT
**** **** ****. ***. * Wilson, NC 27893, 919-***-****, ****************@*****.***
Objective
To secure a position with a well-established organization, that allows me to utilize my leadership,
communication, and teamwork skills while building a lasting relationship with the company.
Experience
Payroll Administrator
11/13-05/14 Attends Healthcare Products, Greenville, NC
Search Solutions Temporary Agency
Processed payroll for Attends Canada employees in Ceridian Powerpay system.
Processed payroll for 385 Attends U.S. employees in Ceridian HPL & Time systems.
Submitted check requests to finance to cover payroll processing and payroll fees.
Entered W-4, and I-9 information into the system.
Posted general ledger into Oracle.
Completed post payroll spreadsheets.
Processed New Hires, Terminations, Child support, garnishments, deductions, Manage Tax deductions, and
Benefits.
Processed manual checks upon requests.
Hired and terminated employees in the payroll system.
Completed employee payroll changes upon requests.
Completed US Labor Verification Reports for the U.S. Department of Labor.
Ensured payrolls were processed timely and accurately
Non-Paid Intern
08/13-12/13 Legal Aid, Wilson, NC
Assist all staff attorneys, paralegals, and support staff as needed.
Answer phones and maintain reception area on Fridays
Assist with the duties of the Fair Housing Project
Assist with registering clients for “Affordable Health care Act”
Assist with client file clean-up
Assist with child custody workshop
Perform legal research as assigned
Perform court observations
Deliver appropriate paperwork to county courthouse for filings
Assist with client intakes
General admin and office duties
Cash Research Representative
05/13-08/13 Apria Healthcare, Morrisville, NC
Corestaff Staffing Temporary Agency
Research overpayments on patient’s accounts from insurance agencies.
Returned all over payments to insurance agencies using Apria’s accounting software.
Called various physicians for confirmation of patient billing.
Used 10-key calculator to calculate overpayments and chargebacks.
Worked within Excel spreadsheets to track patient billing.
Handled confidential client information.
Assumed responsibility for all complex accounts.
CHASTITY PLEASANT
3410 Ward Blvd. Apt. 4 Wilson, NC 27893, 919-***-****, ****************@*****.***
Worked daily with accounts receivable department to solve patient billing issues.
General Admin and office duties.
Call Center Customer Service Representative
7/2012 –10/12 BB&T, Wilson, NC
Provided the Perfect Client Experience (PCE) by telephone to internal and external clients accurately, professionally, and
courteously, while adhering to bank policies and procedures. Handle entry level/general inquiries for BB&T Visa card
clients.
Maintained required performance standards in quality, occupancy, attendance, promptness, and identifying client needs.
Ensured the security of client information and assist with minimizing bank losses by performing client verification on each
call received.
Assisted in the resolution and tracking of client complaints. Ensure each complaint is logged on the system with detailed
explanation of issue and resolution. Ensure each complaint is routed to appropriate queue for tracking and reporting
purposes.
Enhanced personal and professional growth through participation in required and voluntary training and education.
Assessed client needs and suggest alternative products and services, referring to appropriate department as needed.
Resolved all client questions and problems in a timely manner.
Assisted fraud department in identifying fraudulent phone calls and transactions.
Maintained department spreadsheets that tracked calls from Elite clients.
Key credit limits increases and balance transfers.
General Admin and office duties
Payroll Specialist
04/12-06/12 PrimePay, Fairfield, NJ
Provided quality customer service for assigned clients.
Resolved all client questions and problems in a timely manner.
Entered all new client and all employee data.
Contacted clients to obtain payroll data, including salary changes, special payments,
tax information, and employee deductions.
Keyed all payroll and related data necessary to process and meet appointment
schedules.
Assumed responsibility for complex payroll clients.
Processed I-9and W-4 information for clients.
Worked daily with sales representatives to understand client needs and get correct data
for processing.
Processed new hires, changes, garnishments, deductions, etc.
General Admin and office duties.
Senior Payroll Specialist
06/08-08/11 Paychex, Inc. Piscataway, NJ
Provided quality customer service for 250 assigned clients.
Resolved all client questions and problems in a timely manner.
Established payroll schedules with clients and entered all payroll data necessary to
process and meet client’s payroll schedules.
Contacted clients to obtain payroll data, including salary changes, special payments,
tax information, and employee deductions.
Keyed all payroll and related data necessary to process and meet appointment
schedules.
CHASTITY PLEASANT
3410 Ward Blvd. Apt. 4 Wilson, NC 27893, 919-***-****, ****************@*****.***
Assumed responsibility for complex payroll clients.
Processed I-9and W-4 information for clients.
Kept abreast of the Paychex payroll processing system and changes in wage and tax
laws and corresponding with federal, state, and local agencies on behalf of clients in
problem situations.
Amended 940’s and 941’s
General Admin and office duties.
Customer Service Representative for Merck Employees (Temp
Position)
03/08-06/08 Merck Pharmaceuticals Whitehouse Station, NJ
Provisioned account access for new employees.
Issued secure identification tokens for off-site Merck access.
Modified and created MP&C (Merck Planning & Commitments tracking system)
accounts.
Responsible for creating Merck Cognos accounts for analyst to have access to a
particular region.
Created online meetings for management through E-rooms software.
General Admin and office duties.
Customer Service Representative
11/06-10/07 Hapag Lloyd, Piscataway, NJ
Accountable for accurately entering dangerous goods information into the FIS 2
system.
Submitted all dangerous goods to the port to insure commodity loaded vessel before
cut-off deadline.
Accountable for meeting all approvals, rails, and port cut-off deadlines.
Ran daily reports to monitor what dangerous good bookings were still in pending
status.
Acted as a direct liaison between the customer and dangerous goods approvals to
ensure commodity was approved.
Assisted in covering co-workers ports in their absence.
Worked in conjunction with India to ensure bill of laden matched the dangerous goods
declarations.
General Admin and office duties.
Customer Service Representative
12/05 – 01/07 Best Buy Warehouse, Edison, NJ
Accountable for accurate billing and inputting of over 500 customer’s home delivery
information daily.
Billed customers for products delivered.
Assisted managers by monitoring driver activity.
Ran weekly performance reports for productivity purposes.
Help to manage inventory by communicating all delivery related inventory issues to
quality assurance department.
Assisted in conducting physical inventory semi-annually.
Promoted a positive customer experience by communicating delivery expectations,
handling customer issues, adjusting complaints, and expediting support requests.
Supported management staff by assisting them with special projects as requested.
CHASTITY PLEASANT
3410 Ward Blvd. Apt. 4 Wilson, NC 27893, 919-***-****, ****************@*****.***
General Admin and office duties.
Education
Wilson Community College, Wilson, NC
08/12 - Present
Paralegal Studies
Current G.P.A. 3.625
References
References are available on request.
CHASTITY PLEASANT
3410 Ward Blvd. Apt. 4 Wilson, NC 27893, 919-***-****, ****************@*****.***
Contact this candidate