Customer Service Administrative Assistant
Resume:
Julissa Gonzalez
917-***-**** ****************@*****.***
Jackson Heights, NY 11372
QUALIFICATONS
> Over 15 years of administrative and managerial
experience.
> Experienced with all office operations, and can relate
well to all levels of management and clientele
> Professional demeanor and extremely detail-oriented with
analytical abilities
> Strong communication skills with effective manner in
managing and completing multiple tasks
> Bilingual - Fluent in Spanish
EXPERIENCE
Pediatric Eye MD,
2011 - Present
Patient Care Assistant
. Bilingual - fluent in Spanish. Served as a translator
for all doctors in the office and assisted patients
with both office and insurance protocol.
. Manage doctor's calendar; scheduling and confirming
appointments.
. Collect and keep records of co-pays and other
payments during the workday.
. Screen phone calls and respond to patient inquiries
in order to enhance effectiveness of patient care.
. Assist with explaining in detail the procedures the
physician performs and diagnosis when needed.
. File and answer multiple phone lines in a fast paced
environment.
. Ensure test results and medical records are scanned
into SRS database and filed accurately.
. Process information with direct contact to the Dept.
of Health and Education and abide by HIPPA laws.
. Confirmation of appointments for more than one office
for following day schedules.
. Check in: maintain and review database consisting of
patient information, care requirements, changes, and
resolve any insurance or referral discrepancies prior
to each patient's visit.
. Check out: schedule follow up appointments when
applicable and make sure all charts are completed.
. Verify patient insurance terms while following
various insurance protocols.
. Verification of pre-certifications for surgical
procedures as well as inform and confirm patient for
their scheduled surgery and post-operative follow up.
. Maintain inventory of office supplies and perform
other duties as assigned.
Petrocelli Electrical Co., Inc.
2006- 2009 Administrative Assistant
. Managed the assignments of agents to projects as well
as start-up of new jobs.
. Maintained calendars and scheduled meetings for the
estimating department members.
. Produced and updated reports using: Timberline,
Bartending, Panels, Purchasing, Access, and Excel.
. Maintenance of all blue prints and drawings
. Facilitated project management reports for labor,
material costs, status of completion, billing.
. Invoiced clients accordingly and assisted with high
volume calls, time and attendance for department.
National Reprographic Inc.
2004-2006 Customer Service
Representative
. Liaison between client and account executives.
. Managed duties within tight deadlines such as;
dispatch, production, customer service issues, as
well as administrative duties.
. Track all purchase orders and interact with vendors
on all projects.
. Handled incoming calls with effective communication
and service.
Teachers Insurance & Annuity Association
1997- 2004 Data Control Associate
. Researched and managed various departmental reports
for use within Annuity Retirement Department.
. Data-entry and processing of information necessary to
create significant reports.
. Acted as the liaison between representatives for
other departments and managed the scheduling of
events.
. Communicated information with management with regards
to annuities.
SKILLS
. Experienced in Microsoft Office programs including
Excel, Access, PowerPoint, Outlook, Timberline,
Panels, type 85 wpm.
. Experienced with LYTEC and SRS software.
. Quick book and Book keeping
REFERENCES Furnished upon request
Contact this candidate