Customer Service Administrative Assistant

Elizabeth Paredes

**** ******** ***, ******, ** 27851

919-***-****, *******@*****.***

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CAREER OBJECTIVE

Have strong organizational and interpersonal skills with the ability to

multi-task a variety of responsibilities and challenges.

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SKILLS / AWARD SUMMARY

< Cash Office

< General Accounting

< Peachtree & QuickBooks Software

< Knowledgeable in Microsoft Office (Outlook, Word, Excel, PowerPoint, and

Access)

< Proficient in English and Filipino (Tagalog)

< Excellent customer service

< Verbal and written communication

< Inventory management

< Record keeping & Filing

< Organizational skills

< Outstanding achievement in Production and Quality

[pic]EDUCATION

University of Phoenix - Axia

Associate of Arts in Accounting - 2010

Relevant Coursework

< Financial Accounting

< Accounting Information Systems

< Accounting Ethics

< Financial Reporting

< Principles of Economics

< Business Law

Accutech Career Institute - Frederick, Maryland

Business Information Specialist - 2003

Jackson Hewitt - Frederick, Maryland

Tax Preparation Course - 2003

[pic]PROFESSIONAL EXPERIENCE

Cash Office & Store Coordinator (Marshalls -Wilson, NC & Homegoods -

Raleigh, NC) / Sept 2011 - Feb 2013

< In charge of all money handling and providing change for the registers

< Reconcile receipts, closed sales, and prepare daily sales reports

< Payroll verifications

< Perform safe counts, and prepare bank deposits, ensuring accurate

money counting

< Verify transactions on all register to check for overages/shortages

< Ensuring all cashiers are following the company's refund policy

< Merchandising and display

< Inventory and markdowns

Real Estate Support Temps (BB&T through Manpower - Wilson, NC) / Aug 2009 -

June 2010

< Prepared Invoicing

< Handle incoming and outgoing mail for the department

< Provide advice and assistance to loan officers in the implementation

of the bank appraisal policy

< Act as liaison between the appraiser and lending staff to maintained

regulatory requirements

< Order commercial and residential appraisal report

< Coordinate with appraisers for any necessary corrections on appraisals

prepared for the bank

Lien Processor I / Service Processor II (CitiMortgage, Inc - Frederick, MD)

/ June 2006 - July 2008

< Maintain accurate record keeping of documents/files, and timeliness

lien releases

< Identify mortgage documents and input data into lien release system to

prepare releases according to state and country requirements

< Complete research to locate required legal document using FileNet,

RealQuest, Internet sites, contacting county recording offices or

third parties to obtain data

< Review and data entry of recorded mortgages, note, title, assignments,

and other trailing documents on WINCMSS

< Review collateral files, perform document audit to ensure accuracy and

compliance with investor and corporate guidelines

< Receive and process requests from external custodians trough phone,

fax, email, and mail

< Train employees how to use database and reviewing files and trailing

documents

Administrative Assistant / Intern for Accutech Career Institute (Moore

Wallace Business Information Services - Thurmont, MD) / Nov 2003 - Dec

2003

. Performed general office duties: data entry, mail processing, and

answer phone calls

. Respond clients emails and concern using Lotus 1-2-3

. Assist supervisor with timesheets and production reports

. Assist in preparing and insertion of checks for payments

. Maintaining extensive filing system

[pic]OTHER CAPABILITIES

. Understanding of accounting practices

. Able to work in a high volume environment

[pic]References: Available Upon Request

Contact this candidate