Customer Service Data Entry
Resume:
Ronald McCoy Jr.
Yonkers NY
Phone: 914-***-****
E-Mail: **********@*****.***
Objective:
To obtain a position with a company that will allow me to utilize my
experience while offering an opportunity for learning and continued
advancement.
Summary
. More than 10 years of extensive experience working in a fast-paced
office setting.
. Proficient in MS Word, Outlook, Internet; Knowledgeable of PowerPoint,
Excel and Access.
. Remarkable ability to communicate effectively, both written and
verbally.
. Demonstrated problem solver and team player.
. Experienced in handing sensitive legal documents.
Key Accomplishments
. Organized, developed and implemented efficient filing systems ahead of
time guidelines.
. Accounted for more than 3 million dollars in document production
billable impressions.
. Instrumental in successfully advising and assisting clients based on
their operational needs.
Professional Experience
NYC Dept. of Consumer Affairs
Human Resources Department
Clerical Associate New York NY
04 / 14 - 06/14
02 / 13 - 06/13
02 / 12 - 06/12
. Supported HR staff in clerical duties, assembled intern and new
employee packets, data entry, filing and handling documents of extreme
sensitivity.
. Supervised six staff members in digitizing hard copy files for
multiple divisions within the agency.
. Generated daily reports, monitored work flow, and developed strategies
to increase productivity.
. Created Operations Manual in addition to training new staff members.
. Performed data entry duties identifying files by Complaint Docket,
CAMIS Number and Department, modifying, updating, and correcting data
contained in Microsoft Access and Excel 2007.
. Scanned records into an electronic format, using Cannon copiers/
scanners, computers and Microsoft software.
. Preparing documents for scanning by organizing files and removing
obstructions from documents as deemed appropriate.
. Performed quality assurance checks on the work of the other team
members.
. Tracked project progress qualitatively and quantitatively and
providing information to DCA staff as requested.
. Consulted with DCA staff as needed to clarify areas of uncertainty
about documents, processes and protocols.
. Transport files from one agency location to another
. Prepare files for retention, boxing, organizing, inventorying and
labeling as needed and in adherence to City and State protocol.
Ronald McCoy Jr.
Yonkers
NY
Phone: 914-308-
8164
**********@*****.***
Maximus
Customer Service Rep Bronx NY
09 / 13 - 04 / 14
. Provided callers with an unbiased presentation of programs to assist
customers with application and eligibility requirements and program
questions.
. Accessed, read, interpret, and performs some updates to customer's
data elements.
. Performed accurately all data entry functions to reflect customer
activity/transactions.
. Answer customer questions regarding available providers based on data
in the Network Information System and proper usage of state approved
scripts.
. Assisted customers in problem resolution, as needed.
. Assisted customers in the enrollment process, including open
enrollment.
. Responded to customer phone inquiries in a prompt, courteous,
professional and concise manner.
. Documents all customer encounters in clear and concise logs.
. Performed other duties as may be assigned by management.
Law Office of Cohen & Siegel
Records Clerk White Plaines NY
08 / 11 - 02/12
. Organized and maintained file records and dockets for court hearings,
trials and depositions.
. Filed and retrieved documents for attorneys and paralegals and
prepared records for offsite storing.
. Maintained file room log that track the location of files throughout
the firm and disposed of files in accordance with established
retention schedules.
. Sorted and classified information according to guidelines such as
content, purpose, and chronological, numerical or alphabetical order.
Xerox Business Service
Clerical New York,
NY 11 / 98 - 6 / 08
. Data entry to prepare correspondence, orders, or other documents.
. Maintained monthly log of copier totals.
. Ordered and maintained supplies.
. Copied legal documents for attorneys as requested while corresponding
with paralegals.
. Ordered, safely stored and replenished copier supplies and machine
spare parts.
. Weighed and stamped mail to ensure correct postage, kept records of
registered and certified mail and receipts, distributed mail to
various departments.
Education:
Project Enterprise: Business curriculum for small business owners
Bronx community college, Adult continuing education/ Non Certificate Course
Curriculum: Business Administration and Management courses
Contact this candidate