Danyielle Brown

**** ***** *****

Lancaster, Tx *5134

Phone: 972-***-****

Email: aceij6@r.postjobfree.com

Objective: To obtain a position with a company that will allow me to fully utilize my communication

organizational and problem solving skills.

QUALIFICATIONS

Good customer-relation background

Ability to take accurate phone messages and deliver message promptly

Good filing and organizational skills

Experience in handing confidential information and paperwork

Ability to adapt to any work environment

Computer skills include knowledge of Windows, Word, WordPerfect, Excel and PowerPoint

EXPERIENCE:

01/2014 to present Humana Irving, Tx

Order Entry Clerk

•Experience with Internet research and proof-reading/editing

•Classify, validate, scanning, and research information to process prescription orders.

•Update patient profiles, health condition/allergy information as needed.

•Data entry.

•Fax, email, make copies, scan scripts, open mail, etc.

•Meet and maintain minimum accuracy and production standards.

•Work with pharmacists to ensure our customers receive the best in pharmaceutical care.

06/13-10/13 Blue Cross Blue Shield Richardson, TX

Behavioral Health Advocate

Responding to telephone, voicemail, faxed or emailed received in prompt accurate manner.

Administering and reviewing Behavioral Health services

Collecting non-clinical and clinical data

Verifying eligibility

Selecting benefit levels according to contract guidelines

Processing referral request

Performing data entry to establish cases

Assisting providers and members with behavioral health services

12/11-06/13 Nielsen Arlington, TX

Panel Support Associate

Analyze data form various sources and make decisions on the resolution or escalation of issues

Perform administrative tasks such as completing reports and communicating by emails

Evaluate participating household performance reports, perform data analysis, and resolve quality

checks in Window-based custom applications and systems

Duties include providing both internal and external clients with questions about equipment,

equipment issues and scheduling appointments by phone and email.

12/09-12/11 Dallas County Sheriff’s Department Dallas,

TX

Clerk

Interact effectively with the public and other departments by answering routine inquires and

processing request for information

Analyze various types of data and make appropriate decisions on where to properly disburse the

information onto numerous computer programs and databases

Maintain documents, materials and files by alphabetizing, indexing and verifying the items are in

their correct location

Answering high call volumes during peak daytime hours

EDUCATION:

May 2007 Lancaster High School Diploma Recieved Lancaster,

TX

Contact this candidate