Customer Service Representative
Resume:
Andrea I. Martin
*** ****** *****, ******, **** *4035
***********@***.***
CUSTOMER SERVICE REPRESENTATIVE
Profile More than 7 years experience in customer service and support with
recognized strengths in order entry, problem-solving, direct
communication to the customer, and planning/implementing
proactive procedures to avoid future mistakes.
Possess solid computer skills.
Ability to type at 50 wpm.
Excellent working knowledge using all Microsoft Office
applications including Excel, Word, and Outlook. Also familiar
with the Enterprise Resource Planning software; Baan.
Ability to train and motivate customer service employees.
Flexible; able and willing to learn new things.
Highly organized, with a great attention to detail and
follow-through.
Synopsis of Created work documents in order to advise employees with proper
Achievements order entry and customer acknowledgement procedures.
Responsible with communication for several nationwide accounts
including: ArcelorMittal, P&H, Caterpillar, National Oilwell
Varco, and Metso.
Participated in monthly workshops and weekly meetings to
implement a quicker lead time in work order processing.
Employment The Horsburgh & Scott Company, Cleveland, OH July 2012-Aug.
2013
Customer Service Representative
Worked with Application Engineering, Purchasing,
and Production to provide information to the
customer, including inquiry entry, order entry,
ship date acknowledgement, returns, and
warranties.
Responded to customer inquiry calls, quickly
assessing the consumers' needs and problems with
empathy in order to deliver an ideal solution.
Worked with company sales representatives in the
US, Canada, Mexico, and Europe to establish a
trusting relationship with the customer.
Researched lost orders and traced shipments.
Became familiar with Incoterms 2013.
Also provided afternoon coverage as a
Receptionist, forwarding incoming calls to the
appropriate individuals, greeted guests, and
maintained board room schedules.
JCPenney, Elyria, OH Oct 2005-July
2012
Customer Service Specialist
Worked in the JCPenney Catalog Department and
Women's Department providing customers with
product knowledge and approximate ship dates.
Displayed attentiveness and concern to all
customer needs.
Received the "Just Ask" award 3 years running for
achieving a sales goal of the most catalog orders.
Contacted local JCPenney stores to locate items
that were needed by the customer
Helped with management coverage during holidays
and provided guidance to fellow associates.
Worked on monthly floor plans to match with
company guidelines.
Became familiar with RFID inventory control to
replenish stock.
Education Lorain County Community College, Elyria, OH Fall
2003-Spring
2004
Early Childhood Education
Elyria High School, Elyria, OH
High School Diploma May 2003
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