Insurance Office

Location:

Posted:

June 10, 2014

Front office coordinator with more than ** years of experience in both accounts receivable and customer

service. Accomplished at building long lasting interpersonal relationships, while remaining focused on collecting from

insurance companies and clients. Proficient at explaining treatment plans, payment plans, and orthodontic appliance

use to current and potential clients. Background also includes training employees and maintaining office demeanor.

Instrumental in the growth of an additional office. Proficient in Microsoft Office Suite. Have a results driven work

ethic.

Kimball Orthodontics, Laguna Niguel CA

Front Office Coordinator (2007 - 2014)

Responsibilities:

Customer Relations: Discussed treatment fees and payment options, appointment scheduling, client

calls

Billing: Client invoicing, electronic insurance claims, insurance company and client aging reports

Ramsey Ezaki, D.D.S., Irvine CA

Front Office Coordinator (2006 - 2007)

Responsibilities:

Customer Relations: Developed and presented treatment plans, appointment scheduling, client calls

Tracked and ordered supplies:

Michael Hillstead, D.D.S., Sonoma CA

Front Office Coordinator (2002 - 2006)

Responsibilities:

Customer Relations: Charted client information, discussed treatment fees and payment options,

appointment scheduling, client calls

Billing: Verified insurance options, client invoicing, electronic insurance claims

• Collected $70K in past due insurance revenue by auditing outstanding aging reports and pursuing collection.

• Increased customer retention resulting in positive client feedback by building long lasting relationship with

clients.

• Reduced company overhead by $50K by consolidating two positions taking on the responsibility of front office

coordinating and insurance specialist.

• Increased client collections by 50% implementing stricter collection policies. Reduced overhead by

implementing an automatic payment system.

Concordia University Irvine

BA in Business Administration & Leadership

Dean’s List

Irvine Valley College

General Education with an emphasis in Business

Microsoft Office Suite (Word, Excel, Power Point, Outlook)

Proprietary Dental Software (Accounts, Treatment, Scheduling, Insurance)

References available upon request.