Customer Service Representative

PENELOPE

BROWN

**** ********** ****, ***** *****, NC 27801

252-***-**** **********@*****.***

Objectives

Determined individual seeking a challenging and rewarding position as a Customer Service

Representative for a private company.

Experience

Decorator/Trainer – December 2012 present

The Cheesecake Factory B a t t l e b o r o, NC

Decorate cakes per specifications (cream, ganaches, mousse, rosettes) • Maintain pastry bags •

•

Operate chocolate shaving machine • Fill cracks and repair cakes as appropriate

Train new employees on safety and guidelines of the factory, rosettes, shaving machine, slicing

•

machine, etc.

Customer care agent – December 2011 july 2012

Convergys Greenville, NC

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. •

Listen attentively to customer needs and concerns; demonstrate empathy. • Clarify customer

requirements; probe for and confirm understanding or requirements or problem.• Meet customer

requirements through first contact resolution.• Confirm customer understanding of the solution and

provide additional customer education as needed.• Prepare complete and accurate work and update

customer file.• Communicate effectively with individuals/teams in the program to ensure high quality and

timely expedition of customer requests.• Effectively transfer misdirected customer requests to an

appropriate party.• Contribute ideas on ways to resolve problems to better serve the customer and/or

improve productivity.• Participate in activities designed to improve customer satisfaction and business

performance.• Occasionally use decision support tools to answer questions.• Offer solutions to issues

that are often non standard/non routine and require some clarification.• Maintain broad knowledge

of client products and services.

Server/To go specialist/Food Expeditor – November 2010 September 2011

Chili’s Bar and Grill Rocky Mount, NC

•Utilize knowledge of the food menu, wine & liquor menu, ingredients in specialty drinks to make the

perfect recommendation for each customer. •Handle customer complaints and always ensured customers

left with a smile• Make a constant effort to become familiar with regular customers and how to meet their

needs. • Expedited food fast and accurately.

Customer Service Representative [Type the end date]

West Corporation Rocky Mount, NC

•Answered inbound calls for Prescription Solutions. • Responded to customer inquiries in an accurate and

kind manner. •Refilled Prescriptions. •Set up accounts for new customers. •Met all customer needs in time

allotted of better.

Skills

Extremely productive in a high volume, high stress environment.

30 wpm typing speed.

Strong technical command of the English language.

Go getter with a can do attitude.

Can delight customers, above and beyond the call of duty.

Intimate knowledge of the customers’ needs.

Ability to speak in a way the customer can understand.

Handle situations in the best interest of both customer and company.

Excellent at Multi tasking.

Education

Edgecombe Community College

Still attending Medical office administration

Rocky Mount Prepatory School

June 2007 High school diploma

References

Evilla parker 252-***-****

Joyce Livingston 252-***-****

Sylvia Purnell 252-***-****

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