Customer Service Representative
Resume:
Victoria McCullum
******************@*****.***
Permanent Address:
Pompano Beach, FL 33069
OBJECTIVE
To obtain a full-time position in the criminal justice field that would enable me to utilize my
communication, leadership, and analytical skills, for the advancement of the
agency/organization.
EDUCATION
FLORIDA A & M UNIVERSITY (Aug. 2010 - May 2014)
Bachelor’s of Science and Arts in Criminal Justice with minor in Social Work
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NOVA UNIVERSITY (Feb. 2009 - Aug. 2010)
• Completed 45 hours in Child Development Classification
CERTIFICATIONS
CPR Training
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Criminal Justice Information System Security & Awareness Training
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WORK EXPERIENCE
FLORIDA DEPARTMENT OF CORRECTIONS
OFFICE OF VICTIM SERVICES - TALL, FL
Administrative Assistant-Intern (Jan. - Apr. 2014)
Victoria McCullum
Performs daily searches and database updates to ensure accurate contact information for
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victims of criminal cases is on record
• Processes timely and reliable notices to victims regarding inmates’ releases
•Works independently and utilizes analytical skills for problem resolution
• Addresses telephone inquiries/concerns received from victims, departmental staff, other
agencies, and other interested parties
• Provides operational and technical assistance to victims, departmental staff, other
agencies, and other interested parties, regarding registration for notification by
phone, email, text message (SMS), or TTY device, via the VINE System
(Victim Information and Notification Everyday).
• Assists office staff with duties required to remain on task in providing timely and reliable
information about criminal cases and the custody status of offenders/inmates
BARNES AND NOBLE BOOK STORE - TALL, FL
Customer Service Representative (Apr. 2012 - Jul 2012)
Performed monetary transactions and assisted customers with purchases and questions
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Managed Advertisements and Sales
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Stocked/Inventoried
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Y.M.C.A - FORT LAUDERDALE, FL
Afterschool Youth Counselor (Feb. 2009 - Aug. 2010)
Assisted instructors with daily afterschool agendas for kids ages 8 through 16
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Facilitated and supervised homework center
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Assisted students with completing academic assignments and provided aide with study
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skills
SKILLS AND ATTRIBUTES
Microsoft Office Suite/Excel/Outlook
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Prioritizing and Good Organizational Skills
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Good Phone Etiquette
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Gets Along Well With Others
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Requires Very Little Supervision
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Victoria McCullum
ACCOMPLISHMENTS
Phi sigma Theta National Honor Society
References Available upon request
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