Customer Service High School
Resume:
Tivish Sanasy
Brampton, ON L7A 0J3
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Cell: 416-***-**** - ******.*@*******.***
Objective
University student in the Commerce program currently seeking an
employment opportunity in a work friendly environment to gain experience,
build confidence, and exercise customer service skills. I can share my
knowledge and experience to excel and add value to a business organization.
I wish to be part of a talented team of people that continuously strives
for excellent service.
Summary of Skills
o Fluent in both French and English, spoken and written
o Excellent communication skills
o Proficient with MS Office Word and PowerPoint, Mac OS, and Windows 8
o Well-developed listening skills and frequently use probing questions
to understand the situation
o Organized, punctual and an extremely hard worker
o Able to multi-task and work in a fast paced environment
o Strong problem solving and decision making skills
o Strong interpersonal skills for interacting with people and showing
concern to their requests while taking ownership in resolving issues
and concerns
o Friendly and approachable, being proactive in providing high quality
service
Education
High School (OSSD) 2009-
2013
Bur Oak Secondary School/Heart Lake Secondary School
o Graduated as an Ontario Scholar
o Honour Roll (Grade 11, 12)
Bachelor Of Commerce (BCom) 2013-Present
McMaster University
Work Experience
Part-Time Customer Service November 2013-January
2014
Swarovski Canada Limited, Mississauga, ON
o Managed cash and administrative duties
o Provided outstanding customer service resulting in high increase of
returning customers
o Exercised problem solving skills when mediating customer
dissatisfaction
o Communicated product knowledge and clarified policies to customers
Volunteer Experience
Volunteer Orientation Workshop May
2010
Town of Markham
Volunteer Guide September 2010
o Guided the public through historic sites of Markham and provided
information regarding various sites of the event
Volunteer Facilitator February 2012-November 2012
o Volunteered in the Brampton Family Literacy Program for 9 weeks in
both the February and November session of the program
o Helped in organizing activities for children, which included readings
to children, explaining to parents on how to prepare their children
for the future
Extracurricular Activities
House League Player 2010-2013
Markham Soccer Club/ Brampton Youth Soccer Club
All-Star Player 2013
Brampton Youth Soccer Club
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