Customer Service Manager
Resume:
DA NI E L Q UI LE S
RD
*** * * * * S T R E E T, OA K L A N D PA R K, F L 3 3 3 3 4
dq1109 @aol.com
PROFESSIONAL EXPERIENCE
BSS Properties/Burlington Self Storage Fort Lauderdale, FL
Assistant Property Manager July 2010 –
December 2013
Greeted and informed clients regarding various rates for leasing storage space
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Processed reservations, leasing storage space
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Responsible for payments via cash, checks and credit cards
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Responsible for attending incoming phone calls to answer general questions and remind clients of due
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dates
Created daily reports to supervisor
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Performed general office duties and building management
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The Store Room Pompano Beach, FL
Assistant Manager/Customer Service January 2007 – April 2010
Greeting and informing clients regarding various rates for leasing wine storage units
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Marketed and solicited potential clients
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Responsible for payments via cash, checks and credit cards
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Responsible for incoming phone calls to answer general questions and resolve client issues
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Created and disbursed monthly invoices
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Managed confidential records
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Prepared weekly and monthly reports to supervisor
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General office duties
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Met Global Inc. New York, NY
Customer Service Manager May 2003 – October 2006
Responsible for incoming calls to resolve client issues
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Responsible for creating and maintaining confidential filing system
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Booked reservations via sites such as Hotelspro.com, Gtahotels.com and Otel.com
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Performed daily data entry and general office duties
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S UMMARY OF QUALIFICATIONS
• Proficient with all Microsoft Office Programs
• Outgoing personality, great customer relations background and excellent communication skills
• Fluent in Spanish
• Ability to file documents with great organizational skills and multitasking abilities
• Highly motivated, hard worker, reliable, loyal and honest
EDUCATION
City University of New York Borough of Manhattan Community College
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o Major: Office Operations 45 Credits (2002 – 2004)
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