Customer Service Manager

Evette Sepulveda

** ********* ******, ******* ** 07011 . 201-***-****

OBJECTIVE: To secure a position where my skills in the areas of

administration and customer service can be

utilized by a progressive and innovative company.

EXPERIENCE:

08/07 - 11/13 GATEWAY LEASING, New York, New York

Receptionist

Responsible for front desk duties including, but not

limited to, answering the main phone line, greeting visitors

and signing in interview candidates; Data entry - searching

out new property units, putting them into the database through the simple

web- interface; prioritize and manage the scheduling of

daily appointments in calendar; handle additional projects as

assigned; handle sensitive and/or confidential documents

and information

GOODWIN & PROCTER LLP, New York, New York

08/98 - 08/06 Conference Center Coordinator/Receptionist

Directed all incoming calls; greeted and directed clients;

coordinated conference room reservations for attorneys and

paralegals; arranged and confirmed breakfast, lunch and

dinner engagements; coordinated menus for special events

and weekly luncheons; scheduled court reporters and

videographers for depositions; created and distributed

housekeeping schedules; coordinated inter-office

correspondence for manager of office services; clerical

duties included faxing, photocopying and collating;

responsible for monthly census report and timesheets for

temporary employees and administrative support staff.

CENTRAL PARKING, New York, New York

10/92 - 00/98 Secretary

Typed office correspondence, memorandums and letters; meet

and greeted clients; extensive telephone work for branch

daily operations; clerical duties included faxing,

photocopying and filing; sort and distributed mail to

various departments; established an alpha/numeric filing

system; maintained a daily composite report; coordinated

the processing of invoices for payment with managers;

collected and compute all bank deposits; order general

office supplies.

THE RETIREMENT BOARD, New York, New York

09/90 - 10/92 Receptionist

Manned switchboard; clerical duties including faxing,

photocopying and collating; sorted, distributed, and

organized all incoming and outgoing mail, coordinated

travel arrangements.

SKILLS:

Highly organized and dedicated with a positive attitude;

able to handle multiple assignments under high pressure; a

creative problem-solver who rapidly adapts to changing

demands; thrive on working in a challenging environment;

knowledge of Microsoft Word; Lotus Notes; type 60 wpm.

EDUCATION:

Drake Business School, New York, New York

Major: Secretarial Science

Diploma: 1992

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