Customer Service Manager
Resume:
Brian McCarthy
**** ******* ****, ********** **** 44067
aceib6@r.postjobfree.com
Qualification Summary:
A warehouse professional with over 20 years of experience and leadership
marked by significant achievements in planning, process improvement and
proven results. Strengths include the ability to analyze and clearly
articulate complex situations, manage cost, improve quality and
profitability and align the interest of the customer to achieve superior
levels of satisfaction.
Professional Experience
West Side Metals, Cleveland, Ohio
Operations Manager, Mar 2008 - Jan 2014
. Lead, direct and manage inbound and outbound site operations to
ensure that the operations staff executes the shipments of 500
-1,000 tons of sheet iron, and 250,000-500,000 lbs. of non ferrous
metals per month according to mill specifications.
. Maintain relationships with industrial accounts and develop new
accounts
. Maximize profitability through superior customer service, effective
and prompt communication and follow-up on all pending matters with
the customer
. Maintain a clean, professional and safe working environment by
inspecting and scheduling maintenance, and ensuring that all
warehouse equipment is properly accounted for and in safe working
condition
. Utilize superior communications skills to motivate employees and
develop effective working relationships with peers, and customers
Address all hourly employee performance problems promptly and
directly in accordance with company personnel polices and
procedures
. Set retail scale pricing and maintain a retail customer base of 250-
450 per day.
. Contact for police investigations.
Omni Source, Mansfield, Ohio
Alloy Operations Manager, Jun 2006 - Mar 2008
. Supervised working of production staff according to union
guidelines..
Coordinated with various supervisors and ensured completion of all
work according to schedule.
. Monitored working in assigned area and resolved all issues using
expertise in particular field.
. Ensured compliance to all union rules and regulations.
. Analyzed company goals and aligned individual goals of employees
accordingly.
. Recommended changes in product and services to increase efficiency.
. Assembled blends for railcar shipments of mixed alloys specific to
weight and chemistry.
. Responsible for grading and receiving inbound material in excess of
a million pounds of alloys per month.
West Side Metals, Cleveland, Ohio
Manager, Feb 2002 - Jun 2006
. Managed company shipping and receiving including both retail and
commercial accounts.
. Supervision of all hourly employees
. Led warehouse team of 10 to 12 warehouse staff who support our
daily inbound and outbound trucking needs
. Responsible to ship out raw materials and industrial bulk supply
items.
. Collaborate with Management team to define warehouse requirements
and supply issues
. Implemented improved inbound and outbound processes and procedures
and strategies that streamlined warehouse operations
. Ensured the timely and regular maintenance of facility and
equipment
. Daily bank deposits and cash withdrawals
. Retail scale buying and maintain customer base.
Wooster Iron & Metals, Wooster, Ohio
Wholesale Buyer, May 1998 - Feb 2002
. Build strong vendor partnerships; negotiated terms and maintained
agreement accountability
. Kept abreast of industry trends and new product ideas
. Managed inventory levels, shipping and receiving
. Negotiated buying terms with vendors
. Responsible for maintaining and develop new industrial accounts.
Industrial Recycling Services, Canton, Ohio
Operations Manager, Feb 1993 - May 1998
. Managed shipping and receiving.
. Supervised processing of materials.
. Maintained and developed industrial and wholesale accounts.
. Inventory Control
Education
HIGH SCHOOL GRADUATE - W.C., MEPHAM, NEW YORK .
Additional Skills
. HEAVY EQUIPMENT OPERATION, INCLUDING FORKLIFT
. Niton identification gun operation .
. BuyBackPro identification system.
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