Customer Service Marketing

Lauryn K. McGee

**** **** ******** ****** *: *************@*****.***

Chicago, IL 60607 P: 301-***-****

EDUCATION

Bachelor of Arts

Business Administration with a Concentration in Marketing

Towson University - Baltimore, MD 2010 to 2014

• Learned, applied, and integrated the content of Business Administration

• Developed graphics, spreadsheets, and business analyses to support positions

• W rote and presented articulate persuasive and influen tial reports

• Identified problems and opportunities using disciplinary concepts

• Generated and evaluated feasible alternatives in decision-making practices

• Developed comprehensive and justified recommendations using quantitative and/or qualitative

tools

• Applied ethics in business decision-making, considering the impact on multiple stakeholders

• Met commitments and complete tasks proactively

• Used general and discipline-specific software for state-of-the-practice business applications

EXPERIENCE

Executive Assistant to Lorie Scheibel

AXA Advisors - Columbia, MD - September 2013 to Present

• Completing sales-related and marketing projects that include the utilization and segmentation of

E-relationship for drip email marketing campaigns

• Develop, implement, and monitor social media marketing sites

• Provide assistance in terms of logistics for seminars

• Provide administrative aid for various projects related to market, which includes project meetings

schedule, minutes of meeting, transcribe notes and compose memos.

• Assist in promotional strategies and product development.

Volunteer

Peace Lutheran Church - Waldorf, MD – 2000 to Present

• Aid in Christmas Connection December 2014

• Participate in trick or treating for the food pantry October 2014

• W alk in the Walk for Homelessness November 2014

Administrative Associate

World Gym Inc. - La Plata, MD - March 2012 to January 2013

• Administered front desk tasks, assessed problems and found solutions

• Established and maintained relationships with customers, including answering phones, having

personal conversations, and generating excellent customer service

• Produced and calculated contracts, using the skills acquired in accounting courses

• Collected and Cleaned laundry

ADDITIONAL INFORMATION

Software Experience

• • •

Microsoft Office Hearsay Social SPSS

• •

Salesforce ClientLink

• •

E-Relationship Pinpoint Portal

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