Customer Service High School
Resume:
Carlos O. Santiago
**** ******* *** ****, ** ****9
********@*******.***
Objective To obtain a responsible and challenging position with a company offering a potential long term
career and an opportunity to use customers service relation, problem solving and communication
skills.
Employment
2013 – Present Excel/Burt’s Bees Morrisville, NC
TASKER/DOCK CHIEF
• Handout outgoing orders, inventory and tasking.
• Responsible for orders to be ready to be shipped.
• Responsible for loading freight into the trailers.
2012 – 2013 Securitas Security Services, Raleigh, NC
SECURITY OFFICER AT THE CONSULATE OF MEXICO
•Uphold daily policies and procedures of the Mexican Consulate.
• Perform safety inspections in order to flail off any negative activity.
• Provide front desk customer services.
• Investigate and report any nefarious activity.
• Take necessary action on spot when needed.
•Patrol the premises and adjacent areas.
2002 – 2012 Creative Solutions, Toa Baja, PR
SUPERVISOR
•Created product lists, booked talent and locations and prepared the location and set the product.
•Incorporated advertisers and products into shows in innovative ways.
•Coordinated with the talent relations department to facilitate execution and payment of talent contracts.
•Offered feedback on the quality of segments and coached other staff members on how to improve segments.
•Led daily production meetings and weekly production calls.
•Supervised 25 staff, including offering feedback and enforcing deadlines.
1999-2001 US Coast Guard, USCGC, Vashon
FIREMAN
• Responsible for monthly inspection and maintenance for fire equipment.
• Responsible for the maintenance and repair of sophisticated electronics equipment, radio receivers and transmitters, radar, navigation equipment and computer equipment.
• Search for and rescuing anyone who needs help in a marine environment.
• Administered first aid and life saving measure for victims of minor and major disaster.
Education
Automecha Technical College, Aguadilla, PR
Electromechanical Certificate 1999
7th Day Adventist Academy, Vega Alta, PR
High School Diploma 1998
Skills
More than nine years working for and managing establishments on Creative Solution recognized for delivering unparalleled customer service. A verifiable track record of success backed by impeccable references. Areas of expertise include:
Exceptional Customer Service
• Merchandising and Display
• Employee Management
• Office Management and Administration
• Bi-Lingual (English/Spanish)
New Product Introduction
• Budgeting/Record Keeping
• Problem Solving
• Inventory and Pricing Controls
• Excellent knowledge of fire fighting principles and practices.
References and Supporting Documentation Furnished Upon Request
Contact this candidate