Quality Customer

Curriculum Vitae

Bhawana Suri **/*, Flat No. *, Lane No. 2,

Westend Marg, Saidulajab,

Saket, New Delhi-110030

Contact: +91-999*******

Email: **************@*****.***

Professional Profile

Keen to enrich my knowledge by associating with an organization proficient in providing opportunities for

exploring my potential.

Work Experience

HDFC Ltd.

Housing Development Finance Corporation Limited (HDFC Ltd.) is a pioneer and leader in

housing finance in India, since inception, HDFC has assisted more than 4.3 million customers

through cumulative housing loan approvals.

Designation- Senior Officer (CRM)

Duration: 5.6 years (Sep 2008 to Feb 2014)

Department- Credit Risk Management (Collection)

Work Profile

Handling home loan accounts of high value customers with loan amount Rs 5 lacs to 1 cr.

Plus.

Customer follow ups for the outstanding home loan EMIs by intensive calling.

Handled EMI default cases for Bucket 1, 2, 3.

Regular interaction with customers over e-mails, phone calls & messages.

To contact customers via phone calls, e-mails & messages and to inform them about the

changes/charges applicable on their accounts as per revised guidelines.

Coordinate with JFO’s & SFO’s for collection pickup.

Review and resolve roll back and roll forward cases on monthly basis.

Coordinate with Legal team on regular basis for sending in-house notices.

Extracting & maintaining Branch Summary & various other monthly reports.

Analysis of monthly & quarterly performance reports.

Preparing MIS

Key Skills

Consistent performer (had been among top 3 performers, in quality evaluation on a weekly

basis).

Expertise in tracking absconding customers of default cases.

Academic Credentials

‘Bachelor of Arts’ from Shobhit University, Meerut.(Final Year Result Awaited)

‘Diploma in Naturopathy & Yoga’(3yr Diploma Course),MGU,Delhi

Senior Secondary from U.P. Board.

Matriculation from U.P. Board.

Soft Skills

Team Player

Excellent communicator

Computer Skills

Computer Applications

Operating systems : Windows 98, 2000, XP etc

Ms Office : MS Word/Excel/Power Point

Personal Details

29th July, 1985

Date of Birth :

Languages Known : Hindi, English & Punjabi

Nationality : Indian

Marital status : Married

Place: New Delhi

Bhawana Suri

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