Customer Service Sales

Annika Jones

**** *. **** *********

Scottsdale, AZ 85254

******************@*****.*** • 480-***-****

PROFESSIONAL SUMMARY

Solid background in direct sales, with experience in the development of effective merchandising

excellence, customer service, appointment setting, scheduling, and employee training. Strong

focus on team leadership, and effectively communicating to staff and management in a fast paced

and ever changing environment. Exceptional ability to create strong relationships with clients

and co-workers. Including, demonstrating excellent customer service. Expertise in:

• Superb listening skills and ability to adapt to each client’s needs

• Excellent ability to follow written and verbal instructions

• Ability to give basic direction to associate level employees

• Strong ability to create a positive work environment

• High competency in listening to feedback and taking constructive action

• Successful in motivating associates to proactively perform tasks which result in customer

satisfaction.

• Able to delegate and prioritize tasks and responsibilities

PROFESSIONAL EXPERIENCE

Banana Republic/ Gap, Inc. – Chandler, AZ / Scottsdale, AZ

Merchandise Presentation Supervisor/Manager (May 2010-Present)

• Supports and ensures execution of all shipment receiving and processing procedures to

floor ready standards

• Implements and complies with company presentation guidelines, adjusts visual

presentation to consistently ensure company appropriateness.

• Generates and analyzes field merchandising reports and makes necessary product

placement adjustments based on selling

• Maps merchandise flow and product placement

• Handles customer’s needs on an individual basis, builds lasting customer relationships,

and provides personal style assistance

Customer Experience Supervisor (September 2007- May 2010)

• Communicated and managed floor coverage as leader on duty

• Ensured store was a clean and safe environment for all employees per managing store

compliance audit

• Managed participation in community evolvement to drive company awareness and

loyalty

• Shared feedback from customers to leadership team to improve overall customer

experience per managing customer experience surveys

• Tracked productivity of sales associates to ensure meeting of company standards and

metrics

Juicy Couture - Scottsdale, AZ

Sales Floor Supervisor (April 2007 – September 2007)

• Served as leader on duty to provide sales floor and store operations supervision as

required

• Set appointments for clients based upon company goals per month

• Developed affective sales presentations requiring extensive product knowledge

• Personally handled all customer service issues

• Provided services for damaged and defective merchandise by acting as a liaison between

client and purse repair business

• Trained new staff in sales processes

Talbots – Scottsdale, AZ

Visual Specialist (February 2004 – April 2007)

• Responsible for maintaining company integrity in all areas of visual display

• Implemented store visual display presentations and window presentations as per current

seasonal direction

• Coordinated placement, storage and disposal of props, display elements and fixtures

• Ensured current marketing image and signage direction was implemented correctly

Education

Arizona State University, Tempe, AZ (2006)

• Completed courses in Fashion Merchandising and Design, as well as African American

History

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