Customer Service High School

**** ***** ****** ***** 214-***-****

DALLAS, TX 75241 E-mail *************@*****.***

Janice F Washington

Objective Utilize my professional and educational skills to contribute to the

success and growth of the company.

Education High School Diploma

Work experience March 2013-Current Romark Logistics, Lancaster, TX

Lead/Interim Shift Mgr

• Prepare daily workload using MARC system

• Arrive trailers for Inbound and Outbound

• Time keeping

• Responsible for discipline notification and attendance reports

as well as day end reports

• Conduct daily shift start-up, reviewing the expected workload

for the day, reviewing safety and ensuring that all Team

members stretch and flex prior to the start of the shift.

• Forklift certified within the company.

Familiar with writing performance reviews and coaching employees

as well as incident reports.

Sept 2010 – Feb 2013 UTI, Dallas, TX

GWA

• Process freight accurately for rapid deployment

• Resolve issues with stray freight on dock for processing

Desk Coordinator/Trainer

• Distribute packets to associates

• Update hourly production data

• Guide new hires through the S.O.P. of unloading the receiving

of freight

• Illustrate proper techniques of daily operations

Nov 2002 – July 2010 ARI, Inc Irving, TX

Customer Service Agent

• Responsibilities included answering inbound calls for

registration. Entering data given by phone, fax or email

for trade show attendance. Navigate through web based

system for information.

April 2002-Nov 2002 Advocare Int’l Carrollton, TX

Special Task/Packing/Order Filling

• Pack orders in boxes for shipping. Pull merchandise from

order forms for packing.

• Promoted to special projects (errands for

executives/admin asst)

Sept 1992-June 2001 Neiman Marcus Direct Irving, TX

Packing/Order Filling/Invoice Verification

• Pack merchandise to be shipped to customers in

corrugated boxes. Pull merchandise from stock listed on

order form.

• Promoted: Lead for Packing Line

• Load and unload trucks using forklift or pallet jack.

Prepare merchandise for inventory.

• Promoted: Compare received goods to invoice. Enter plus

and minus into systems for payment.

Computer Skills Word Perfect, Microsoft Word, Excel, and Windows. 10-key by touch.

Type 50 wpm

Reference:

Darrell Simon 817-***-****

Kim Worley 214-***-****

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