Sales Technical Support

Fady Girgius

**** ******* ***.

Las Vegas, NV ***47

818-***-****

********@*****.***

PROFESSIONAL QULIFICATIONS

• Organizational Management: Supervised staff of up to 30 members; Led recovery and

stock teams; Processed new merchandise; Trained new associates

• Customer Relations: Handled customer complaints; Oversee customer transactions

• Communication: Bilingual; Arabic (fluently speak, read and write)

EDUCATION

ITT Technical Institute, North Las Vegas, NV

Associates of Applied Science, Computer Network Systems, March 2012

Bachelors of Applied Science, Information Systems Security, Pending

GPA 3.88

High Honors, Perfect Attendance

Member of the National Technical Honor Society

WORK HISTORY

September 2012 to present

Rewards Call Center Solutions

Team Lead, Trainer, Technical Support, Interim HR

• Team lead for the highest grossing account of the call center

• Trained, and cross trained new and existing employees on multiple accounts

• Office wide technical support. Set up new work stations, trouble shooting, manage updates,

test new software, maintain security, cabling, and networking is

• Processed new employee paperwork, handle interoffice issues that arise.

June 2010 to October 2011

ITT Technical Institute, North Las Vegas, NV

Federal Work Study

• Assist teachers and students in a classroom environment

• Supervised a classroom of 20-30 students in teacher’s absence

May 2008 to September 2008

Sin City Misting, Las Vegas, NV

Assembler/Laborer

• Assemble, and install misting systems for industrial and residential areas.

• Troubleshoot, and fix problems

February 2007 to April 2008

D.A.L. Global Services, Las Vegas, NV

Operations Agent

• Handle station AMS and radio communications traffic, and prepare dispatch release

forms for Delta Flights.

• Arrange fueling for aircraft as required, and prepare the weight and balance of the

aircraft.

• Perform the duties of a Cargo Agent, Ramp Agent or Provisioning Agent.

August 2006 to February 2007

Target, Northridge, CA and Las Vegas, NV

Cart Attendant, Cashier, Sales Floor Team Member, Backroom Team Member, Flow Team

Member

• Keep carts clean, dry and available. Keep store restroom clean. Maintain clean, great looking

outside areas.

• Handle cash, check and credit transaction. Resolve guest concerns quickly and

professionally.

• Provide fast, fun and friendly service. Maintain a great looking store. Train new team

members.

• Maintain an organized stockroom. Quickly and accurately respond to merchandise requests.

Handle overstock.

• Unload and load trucks. Operate forklift, pallet jacks, sky lifts, and trash compactors. Stock

merchandise on the sales floor.

REFERENCES

Available upon request

Contact this candidate