Customer Service Administrative Assistant
Resume:
Heidi I. Ferguson
*********@*****.***
**** ****** ******, ********, **** 43205
ADVANCED ADMINISTRATIVE ASSISTANT
Advanced and Diversified Administrative Assistant possessing the interpersonal skills
needed to perform complex and confidential tasks.
Proven ability to communicate effectively with people of various backgrounds. Motivated team
member who can multi-task while focusing on patrons’ needs and organization’s objectives.
Creative thinker who can prioritize and independently arrive at a solution or goal with projects
and responsibilities. Capable of working on long-term and short-term projects simultaneously.
Delegate tasks while overseeing the process. Establish/Maintain comprehensive records. Diffuse
situations with humor and professionalism. Coordinate multiple schedules, including group and
individual meetings and travel plans. Detail-oriented and conscientious worker who can develop
and maintain professional relationships with colleagues and the community. Experience
includes:
Manages/Updates Schedules Maintain Paper and Electronic Files
● ●
Supervisory Responsibilities Multi Phone Line/Switchboard
● ●
Sort/Distribute Mail Computer Proficient (including Microsoft Office)
● ●
Produces Reports and Presentations
● ● Data Entry Specialist
BACKGROUND EXPERIENCE
Clerk/Receptionist 2011-2013
Ohio State Dental Board - Columbus, Ohio
Handled incoming phone calls, answering questions and transferring phone calls
Communicated needs to licensees in regards to applications and/or renewal information
Assisted in preparation for meetings and presentations
Sorted, opened and logged mail
Miscellaneous duties, including copying, organizing information and correspondence
Americorps/VISTA (Data Analyst) 2010-2011
Volunteers In Service To America, Columbiana County Community Action Agency, Lisbon, Ohio
Researched, Analyzed and Presented Data
Designed Agency Brochures
Developed Annual Report
Receptionist/Switchboard Duties for Lunch/Vacations
Educator 1999-2010
Middle School Teacher, Greenfield Middle School, Greenfield, Ohio
Taught English (Writing & Reading), Social Studies, and Study Skills
Entered Data and Analyzed Effective Learning Strategies
Organized Middle School Rewards Programs, Events, Academic Tournaments
Worked with Confidential Test Scores and Academic Records
Heidi I. Ferguson
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ADDITIONAL WORK EXPERIENCE
Customer Service/Delivery Driver 2013-current
Donatos Pizzeria, Downtown Columbus, Ohio
Deliver Orders in a Timely, Friendly Manner
Handle Cash and Credit Card Transactions
Customer Service/Cashier 2005-2010
Hollywood Video, Bridge Street, Chillicothe, Ohio
Rented and Sold Movies and Concessions
Handled Cash and Credit Card Transactions
EDUCATION
Ohio University
Bachelors of Science in Education (Summa Cum Laude) 1999
Graduate Level Courses 2008-2010
Franciscan University of Steubenville 1986
Liberal Arts/English Courses
Public Relations Department Student Employee
Wrote press releases and articles for the Alumni Newsletter
VOLUNTEER EXPERIENCE
Administrative Support, Henkels & McCoy, Columbus, Ohio 2014-Current
TAB (Tabulation) Room Supervisor, Power of the Pen, Statewide Ohio 2001-2013
Volunteer Coordinator, Majestic Theatre, Chillicothe, Ohio 1992-1996
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