Customer Service Manager

Cayla Schmittinger

*** ********* *****, *********, ** 19551

610-***-****, ********@****.***

Objective

Obtain a full-time position in the field of human services.

EDUCATION

B.S. Kutztown University of Pennsylvania Kutztown, PA

Major: Psychology May 2013

Concentration: Social Work

SKILLS

• Strong self-management

• Good Interpersonal Skills

• Effective Communicator

Work Experience

New Story Wyomissing, Pa

Behavioral Support Staff May 2013 - November 2013

• Ability to assist children with behavioral and mental needs

• Remains alert to signs of disorder

• Response appropriately to emergency situations

Threshold Rehabilitation Inc. Reading, Pa

Residential Program Assistant February 2013-October 2013

• Administers medications, and appropriate safety measures

• Remains alert visually to signs of disorder and tension

• Responded appropriately to emergency situations

• Ability to assist people with physical, mental, emotional and social disabilities.

Best Buy Wyomissing, Pa

Sales Associate October 2012- April 2013

• Answer phones and assist customers with questions and product selection

• Process credit cards, cash, and check transactions with accurate promptness

Redner’s Warehouse Markets Reading, Pa

Customer Service Manager January 2010-Decemeber 2012

• Manage the front end, as well as schedule breaks and lunches for cashiers

• Promote customer satisfaction as our number one priority, encourage customer retention, and

trouble-shoot as needed

ales Associate June 2007-December 2012

• Provide excellent customer service and assistance

• Demonstrate strong cash handling and electronic transactions

Antietam Academy Reading, Pa

Teacher’s Aide for 3 to 13 year old children with special needs August 2009-June 2010

• Prepared morning and afternoon snacks for children

• Played with the children at free time as well as educated them throughout the day during craft time,

circle time, reading time, and outside play

• Managed children’s behavior and used disciplinary action as needed

• Spoke with the parents about their child and addressed any concerns

VOLUNTEER WORK

Animal Rescue League (2011)

Antietam Academy (2006-2007)

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