Human Resources Customer Service

Evelyn Tellez

**** ******** **** #**, *** Jose CA 95111 408-***-**** ***********@*****.***

OBJECTIVE

To join an organization as a Human Resources Representative w here I am able to take ownership of varying activities

and apply my knowledge, expand my skills; w hich will enhance productivity for internal/external clients.

PROFESSIONAL SKILLS, KNOWLEDGE AND QUALIFICATIONS

Administrative and Human Resources experience coupled with organizational skills and the ability to multi task effectively.

Areas of expertise include W orkers Compensation, Employee Relations, Employee Benefits and other general areas of

Human resources. Knowledgeable and proficient in the following:

Bilingual English/Spanish Successful and self-confident in classroom

presentation and group discussions

Microsoft Word, Excel, Publisher, Power

Point, Outlook, Email, Internet Ability to maintain confidentiality

Experience in HRIS system ADP HR Profile Ability to communicate across all levels of

management

Experience using: Deltek, Report Smith,

Excellent Customer Service

Benetrac

Good communication and writing skills Ability to work in a fast and dynamic

environment

Detail Oriented and Team Player

10-line phone system

Goal Minded

PROFESSIONAL WORK HISTORY

Mark Thomas & Company – San Jose Jan. 2010 – April 2014

Office Assistant

Mark Thomas & Company – San Jose July 2008 – Jan. 2010

Human Resource Assistant

California Waste Solutions – San Jose, CA April 2005 – July 2008

Human Resource Assistant

ARS Rescue Rooter – San Jose, CA June 2004 – Nov 2004

Receptionist / Dispatcher

C & J Marketing – Mountain View, CA Feb 2004 – June 2004

Receptionist/Office Manager

Aug 2002 – Oct 2003

Stateco Insurance Services, San Jose, CA Receptionist/Office Admin.

April 2001 – Aug 2001

Spherion, Sunnyvale, CA Receptionist/Office Assistant

PROFESSIONAL EXPERIENCE

Administrative and Human Resources

W orkers Compensation claims management: claim reporting, doctor follow-up, back to work program

Maintained and processed OSHA Logs

Maintained Handbook and IIPP

Performed ergonomic work station evaluations

Assisted with conducting office inspection to meet OSHA standards

Part of the Safety Committee

Experience with Union employees, understanding and obeying by the Union contracts (CBA)

Prepared and attended Union Grievances

Scheduled & conducted interviews

Prepared materials and attended Career Fairs

Benefits Coordination for all employees including union members (benefit enrollment for new employees)

Benefit and pension statement reconciliation

New hire orientations and managed the administration of all new hire paper work: applications, benefits

overview, drug test (DOT for drivers), I-9

Maintained all EDD and FMLA claims

Janitorial services coordination, (main contact)

Implemented Asset Tagging Policy and procedure

Assisted clients in translating/interpreting as needed in HR related issues and other departments

Prepared monthly report for customer calls

General office duties (copy, fax, file, front desk office procedures, office supp ly orders, Incoming/outgoing

mail, overnights, meeting/conference room scheduling, food catering)

Back up support to other administrative assistants when needed

Assisted Accounting with various projects

Payroll for 20 people (regular salary plus commission)

Other HR and Administrative projects as needed

EDUCATION and PROFESSIONAL DEVELOPMENT

May – 2012

Mission College, Human Resource Management Certificate

Expected May – 2016

Mission College, Accounting Certificate of Achievement

Expected Dec – 2016

Mission College, AA Degree

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