Sales Customer Service

A ndrea Wynn

** **** ****** • MOUNT VERNON, NY **550

914-***-**** • ************@*****.***

SUM MARY OF QUAL I F ICAT IONS

Administrative Manager/Sales Coordinator with 15+ years of increasing responsibility

w hich includes:

H igh in energy with excellent interpersonal and customer service skills

Outstanding attention to detail; excellent organizational and problem solving skills

Analytical ability to carry out complex administrative details

Working well independently and as part of a team

Solid PC skills including Word Processing and Spreadsheet

Adapting to changeable situations and work in a variety of areas

Developing effective relationships with supervisors and peers

Learning quickly and following all policies and procedures

Cooperative, reliable worker who always exceeds expectations

PROFESSIONAL EXPER IENCE

The Nielsen Company, New York, NY 1997-2013

Venue Sales Coordinator (1999 - 2013)

Coordinated all sales and revenues activities for Videoscan, Soundscan, Videogame, Canada

Soundscan and Christian Soundscan groups

Researched and audited all venue data files and settlement sheets for accuracy

Interfaced with data suppliers and clients to ensure quality and accuracy of data

Provided sales information and marketing materials for record labels, independent

a rtists, and distribution companies

Supported clients with t raining on how to submit computer/data files for accurate

p rocessing

Ut ilized Salesforce program to prepare detailed bills and contracts for new clients and

renewals

Ensured sales data is processed properly by following up with Operations and Database

teams

Maintained the store file and vendor databases

Ini tiated program that significantly increased company annual revenues

Retail Liaison (1997-1999)

Responsible for all aspects of merchant services

Maintained all contracts from Internet, Mail Order and Retail Stores

Responsible for end of week/month reports as well as special client reports

H ighway Robbery Mount Vernon, NY 1991-

1995

Assistant M anager

F i rst Data Resources Teaneck, NJ 1988-1991

CRT Operator

E D UCAT IO N

Westchester Community College, Valhalla, NY

Degree in P rogress; L iberal Arts/Social Sciences; GPA 4.0

Certificate: M icrocomputer Applications

The Tefft Business School, White Plains, NY

TEC H N ICAL SK I L LS

M icrosoft Office Suite (Word, Excel, Outlook, Power Point), Salesforce, Communications Software

(ProComm Plus, Hyper Terminal, File Transfer Protocol, Onlan )

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