Project Process

Name : Arpitha

Phone : kindly contact Suresh @ 732-***-**** ext 501 .Thanks in advance

Rate : $ (corp to corp) Negotiable

Total experience : 6 + years

US experience : 6+ years

Location : New Jersey

Relocation : Yes

Availability : Immediate

Objective

Looking for a position as a Business Analyst where I can utilize my skills to the best to

provide a value to the organization using the experience I incurred over the years. As an

efficient, hardworking and good team member I believe to be able to make a difference with my

presence in the organizations business that would increase its productivity in market.

Summary

• Over 6+ years of experience as a Business Analyst in the Healthcare and Banking

domain.

• A proactive high performer with proven ability to work with multi-discipline,

cross-cultural teams and end users.

• Ability to handle multiple tasks and work independently as well as in a team.

• Strong proficiency in all phases of SDLC (Software Development Life Cycle)

including requirements gathering, analysis, design, implementation, testing and

deployment. Excellent understanding of the Waterfall and Agile methodologies.

• Experienced in customer/client interaction, deep understanding of business

systems functionality and technicality.

• Partner with subject matter experts to gather and develop detailed business

requirements for system implementations

• and service requests.

• Skills in developing Use Case diagrams, Sequence diagrams, State Chart

diagrams, and Class diagrams.

• Proficient in gathering business and technical requirements from both formal and

informal sessions through interviews,

• NetMeeting, questionnaire, video conferencing, JAD sessions and conference

calls.

• Ability to clearly document business requirements (BRD) and functional

requirements (FRD), together with capturing the relevant Use Cases, UCDs (Use

Case Diagrams) and Sequence diagrams.

• Experienced in creating Test Plans thorough hands on experience with designing

test cases covering all test conditions and eliminating redundancy and duplications.

• Extensive experience in Functional, Integration, Regression, User Acceptance

(UAT), System, Load and Black Box Testing. Good Management, Execution and

Documentation skills.

• Excellent knowledge of MS Office especially MS Excel, Power Point, Word etc

Qualifications

• Master’s In Business Administration – Bangalore University

TECHNICAL SKILLS

Operating Systems : Windows 95/98/2000/NT/XP/VISTA/7, UNIX/Linux

Testing Tools/Utilities : Test Director 6.0, Load Runner.

Defect Tracking Tools : HP Mercury Quality Center, Rational Clear Quest

Microsoft Office Tools : Word, Excel, Visio, Access, Project, Power Point

and Outlook

Methodologies : Agile, RUP, Waterfall, Iterative, UML, CMM

Professional Experience

Bank of America, Pennington, NJ June2012 – Present

Position: Sr. Business Analyst

Description:

BOA Prepaid Cards Services, formerly known as E-account is one of the leading providers of

innovative corporate prepaid solutions across North America, EMEA & APAC regions. They

offer various programs ranging from Consumer Incentive, Sales Incentive, Payroll, Employee

Rewards, Direct selling & Wellness Incentives.

One platform is BOA’s Prepaid Service secure web-based user interface that allows customers to

effectively manage their prepaid account with features such as maintain online transactions,

Manage profile and alerts, set up and manage withdrawals, perform ACH from prepaid account

to bank accounts globally, manage direct deposits from employers and pay credit cards.

Responsibilities:

• Facilitated JAD (Joint Application Design) sessions and coordinated extensive

communication networks (interviews, written correspondence, reports, implementation

requirements, project status reports, oral presentations, e-mails, etc.) to keep executive

staff and team members apprised of goals, project status, and resolving issues and

conflicts.

• Elicited and gathered user and business requirements through open ended discussions,

brainstorming and storyboarding/storyboarding/prototyping.

• Recorded project plans, Business Requirement Document, Business Specification

Document and data models for the iteration.

• Interacted with the stakeholders, Business users, system architects, developers to

understanding data model and structural data hierarchy. Translated business requirements

into functional and Non-functional specifications to communicate with development

team.

• Analyzed business requirements and segregated them into high level and low level Use

Cases, Activity Diagrams and Sequence Diagrams using Rational Rose according to

UML methodology.

• Recorded project changes on a weekly basis using change data to update the project plan

and provide up-to-date information for project status reporting.

• Performed Gap Analysis to check the compatibility of the existing system infrastructure

with the new business requirements.

• Formulated test plans, test scenarios and test cases for core subsystems.

• Interaction with SMEs, understand business needs and determine technical solutions.

Identifying use cases, system documentation in the form of written narratives and

flowcharts (activity diagrams).

• Assisted in enhancement of training materials for new technology and process

improvements.

• Identified and documented best practices for the product offering and provided analytical

support and problem resolution for existing customers.

• Assisted quality assurance team in testing different releases and in designing test plans

and test cases.

• Performed User Acceptance Testing (UAT)

• Developed Project Status Metrics for weekly evaluation of Project Status and analyzed

the impact of the open issues and Change Request on the Project Plan.

Environment: MS Office, Rational RequisitePro, Clear Quest, Microsoft Excel, MS Visio,

Crystal Reports.

GE Health Care – Philadelphia, PA JUNE 2011 – JUNE 2012

Business Analyst

GE Group and its affiliated companies have led the marketplace by introducing key innovations

that make health care services more accessible and affordable for customers, improve the quality

and coordination of health care services, and help individuals and their physicians make more

informed health care decisions.

United Claims System (UCS) is a web-based application that the providers can use to manage

inpatient information and file claims electronically. There are five basic functionalities in the

UCS namely Patient Access module, Forecast module, Electronic Medical Record (EMR),

Claims filing and Billing module to process claims through Electronic Data Interchange. The

reporting tool is used to query, print and display tracking reports in compliance to HIPAA Act.

Responsibilities:

• Interacted with stakeholders and end users in order to define the purpose and scope of

application and gather User Requirements.

• Created Requirement Specification Documents after conducting Interviews with End

Users, JAD Sessions and analyzed their current systems.

• Involved in Medicare, Medicaid and also in International Classification Disease (ICD).

• Involved in gathering requirements that comply with HIPAA 5010, HL7 and ANSI X 12

format regulations to protect the privacy of the employee insured under any policy.

• Conducted and involved in functional requirement reviews and walkthrough with the

designers, developers and stakeholders.

• Monitoring Defect Tracking using Rational Clear Quest to ensure that testing effort is

progressing with the development team.

• Involved in GUI Design sessions with the Usability Team and testing Browser

compatibility and navigation.

• Actively involved in analyzing the As-Is process and designing to-be process as a part of

business process re-engineering module, using TQM as a tool to handle various problems

encountered during the effort to improve the process continuously.

• Managed the change request and analyzed the impact of the change request on the

application in regards to Project Plan, Project Scope and Project Schedule.

• Interacted with users using existing Mainframe system for better understanding of

business flow and implementation.

• Clarified QA team issues and reviewed test plans and test scripts developed by QA team

to make sure that all requirements will be covered in scripts and tested properly.

• Organized meetings to discuss outstanding issues with QA team and developers

Environment: HTML, SQL, Rational Clear Quest, Windows XP/2000, MS Project, MS Visio,

MS Outlook and MS Office.

SCOTTSDALE INSURANCE, Scottsdale, AZ Sept 2010- June 2011

Business Analyst

Scottsdale Insurance is one of the largest insurance and financial service providers in the United

States. The firm provides a range of services in the areas of property and casualty insurance, life

and health insurance, asset management and banking. Designed and developed a client server

application that is easy to use and provide the Nationwide Finance System (NFS) Retail Business

Management group with sufficient information from the Entity Information File (EIF) database

to maintain relationships with current clients and identify opportunities for new entity

relationships.

Responsibilities:

• Involved in gathering business requirements by conducting a series of meetings and brain

storming sessions with the business users.

• Gathered and translated business requirements into detailed, production-level technical

specifications, new Features, and enhancements to existing technical business functionality.

• Involved in identifying the process flow, the workflow and data flows of the core systems.

• Utilized Rational Unified Process (RUP) to configure and develop process, standards, and

procedures.Analyzed business requirements and segregated them into high level and low level

use cases according to UML methodology.

• Derived Functional Requirement Specifications (FRS) based on User Requirement

Specification (URS). Understand and articulate business requirements from user interviews and

then convert requirements into technical specifications.Interviewing Subject Matter experts,

asking detailed questions and carefully recording the requirements in a format that can be

reviewed and understood by both business people and technical people.

• Resolved or escalated business process issues, item management issues or technical issues.

Conducted JAD’s with the development team, testing team and business team to fasten the

project definition process.Wrote test cases for the User Acceptance testing.

• Worked extensively on user requirements gathering and gap analysis.

• Responsible for requirements gathering and documenting design specifications.

• Designed LDM design using Erwin according to business requirements

• Involved in the creation and implementation of the physical database.

• ETL Process to load the data from different source systems.

• Scheduled DTS tools and services to run at different intervals in SQL server.

• Performance query tuning to improve the performance along with index maintenance.

• Worked on the reporting requirements for the data warehouse.

• Created support documentation and worked closely with production support and testing team

Environment: Rational suite, Requisite Pro, MS-Visio, Java, JSP, SQL Server, XML, HTML,

Windows 2000.

Medicos Health Solutions Inc.,Franklin, NJ June2008 – Sep 2010

Medicos Health Solutions Inc. is the nation's leading health benefits company serving the needs

of approximately 35 million medical members nationwide. The project at was a data

warehousing project which included the warehousing of data from ACES and NASCO source

systems into the target data warehouse. I worked as a business analyst for the warehousing of

ACES source system data.

Roles & Responsibilities:

• Studied existing business application and processes, current source system, collected end

user requirements and suggested the improvised business process model.

• Analyzed the “As is” and “To be” system documents to show the current and proposed

functionalities of the system using MS VISIO.

• Gap Analysis of client requirements, generated workflow process, flow charts and relevant

artifacts.

• Involved in defining and documenting the vision and scope of the warehousing project.

• Worked with ACES claims data for claims subject area, Enrollment and billing data for

membership subject area.

• Involved in the development of Business and Technical Requirements Document (BTRD)

and Business System Design (BSD) document for the project.

• Involved in identifying and studying the ACES system data for the attribute mapping purpose

• Conducted and participated in the JAD session with the SME’s and project team members.

• Worked as a liaison between the business and technical side to convey the business needs to

the system architects.

• Participated in weekly status meetings to present status and incorporate any digressions from

the original scope.

• Capture information from Centers for Medicare and Medicaid Services enrollment forms.

• Created and managed project templates, Use Case project templates, requirement types and

traceability relationships in Requisite Pro.

• Review client business requirements to identify the gaps.

• Involved in cross-functional teams, developing new ways to boost efficiency and delivering

results in a fast changing environment to achieve company goals.

• Participated in the walkthroughs and meetings specifically for Claims and Membership

modules.

Environment: Windows XP, Unix, ACES,Rational Requisite Pro, MS Office, SQL, MS Visio,

UML, COBOL, IBM classic event publisher, TeraData, DB2, IMS.

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