Customer Service Sales

Sabrina Washington

*** ******** ******* **. ***** / 415-***-**** / ******************@*****.***

Objective:

To obtain a position as a Front Desk Receptionist/Office Assistant

Summary of Qualifications:

• 12 Years Experience in Customer Service

• Certified Phlebotomy Technician

• CPR and AED Certified

• Proficient in Microsoft Office applications: Word, Excel, PowerPoint, Access, and Outlook

• Experienced in 10-key and data entry

• Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, work conditions

• Innovative problem-solver who can generate workable solutions and resolve complaints

Employment Experience:

Phlebotomy Internship, Kaiser Permanente, San Francisco, CA August 2013 - August 2013

• Blood Specimen Collection (Venipuncture and finger sticks), Blood timed test, urine collection, followed quality control guidelines, data entry (Patient information), greet and seat patients, and restocked laboratory supplies

• Received great feedback from patients, gained more skills with blood draws, learned how to work in a hospital environment, and used the skills I’ve learned from my phlebotomy training at Bay Area Medical Academy

• Over 100 blood draws, 5 Timed test, 2 Urine Samples, 1 Finger Stick, 40 hours ( 1week ), 75+ patients

Data Entry Clerk, CardPool, San Francisco, CA December 2012 – January 2014

• Act as a central part of the Customer Service Team involved in the shipment of online gift card products, customer order fulfillment, data entry, folding invoices into envelopes, filing gift cards, scanning bar codes and other duties as requested.

• Gained skills working in a small office for a large company, brushed up on computer skills as far as typing, Microsoft Word/Excel/Outlook, and 10 Key

• Over 600 Gift Cards entered daily

Assistant Management, Aerosoles, San Francisco, CA January 2005 - August 2009

• Resolved any customer complaints regarding sales and service, Responsible for overseeing regional and local sales managers and their staff, In charge of planning and directing staffing, training, and performance evaluations to develop and control sales and service programs, involved with other store managers in conference calls, and held store meetings to go over product knowledge, customer service skills, and daily/weekly/monthly goals

• Started as a sales associate and learned all skills needed to become an assistant manager in less than a year with great time management

• Customer service skills helped gained great customer relationships. Received store bonuses and employee achievement certificates as well as raises

Sales Associate, Wet Seal, San Francisco, CA June 2004 - January 2005

• Greeted customers, ascertained and served their needs, Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, as well as security practices, recommended, selected, and assisted to locate or obtain merchandise based on customer needs and desires.

• Gained customer service skills and cashier services in a retail environment

Front Desk Reception, Kaiser Permanente, San Francisco, CA December 2001 - May 2002

• Operated telephone switchboard to answer calls, and greeted/seated patients for blood collections

• First time working in the medical field with no medical experience. Learned skills needed to obtain customer service and front desk positions, operated with few phlebotomist, and gained great customer feedback from patients over a small period of time

Education:

Laney College, Oakland CA February 2012- 2013

General Education

Bay Area Medical Academy March 2011-2011 (Phlebotomy Tech/CPT1)

City College of San Francisco, San Francisco, CA JUNE- 2010

General Education

L.E.N Business and Language Institute, San Francisco CA June 2003- Graduate

Certificate in Microsoft Office Suite (Word/Excel/ PowerPoint /Outlook)

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