Customer Service Representative

K ishanequa Washington

*** *. ******* ****, * idwest City OK, 73110 405-***-****

**********.**********@*****.***

O bjectives

To obtain long term employment in a fast paced environment

E xperience

Date of Employment 12/2013 – Current Employment

PdRx Pharmaceuticals

Oklahoma City, OK

Customer Service Rep / Administrative Assistant / Data Ent ry Clerk / Receptionist / Returns Specialist /

M ilitary Specialist

Input Orders into the computer using Dynamics System. Answer and Transfer calls using a multi line phone

system. Process any returns from our customers. As the Military specialist it is my duty to process all prescription

orders for our military pharmacies physicians and deployed units. I t is my duty to make sure all of the money

charged, spent, and return matches up at the end of the day.

Date of Employment : 03/2012 – 03/2013

Chickasaw Nation Inc. (CNI)

Oklahoma City, OK

C ase Analyst I

Receive mail via email from Beneficiaries, Attorneys, and Doctors. Review emails and make any necessary

changes, omissions, or additions to Beneficiaries open cases to ensure they were receiving all benefits available

t hrough their Medicare service.

Job responsibility/achievement

E xperience

Date of Employment : 07/2011 – 03/2012

Wal-Mart

Midwest City, OK

C ashier / Back Up C ustomer Service Manager

As a cashier I was responsible for making sure customers could locate items needed in the store and checking

customers out at the end of their shopping t rip. As well as making sure all my money was accounted for at the end

of my shift

As a Back Up Customer Service Manager I was responsible for making sure all front end employees were staying

on task, I t was my responsibility to make the front end employees schedules for the day including breaks and

l unches and giving out their register assignments as well as making sure all customers were being taken care of at

t he customer service desk. At the end of my shift I had to make sure all my closing duties were complete which

i ncluded counting all monies made that day on the front end. Cash registers, self-checkout machines, customer

service register etc.

E xperience

Date of Employment : 03/2007 – 11/2010

United Health Group

Oklahoma City, OK

Senior Customer Service Representative / Subject Matter Expert

As a Senior Customer Service Representative my duties included receiving inbound calls from Pharmacies and

t roubleshooting any problems as well as assisting them in getting patients prescriptions processed

As a Subject Matter Expert my duties were to assist any new hires with questions they had while taking calls

during their training process in the training classroom setting as well as once they were sent out to the call center

f loor

P rofessional Education

Dates of Attendance : 2011 To Current Student

Wright Career College O klahoma City, OK

Administrative Assistant Diploma

Academic Education

Dates of Attendance : 1997 To 2000

Del City High School Del City, OK

High School Diploma / 3.0 GPA

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