Customer Service Technician

[pic]

Resume

Amanda Pabon

[pic]

Objective

A Customer Service position relative to the Service Industry affording

opportunity to parlay demonstrated expertise, organizational, customer

service, communication, and project completion and management skills proven

by experience within a myriad of first service systems, check cashing and

culinary systems whereby enabling the opportunity to positively impact

organizational performance.

Profile

Motivated, detail-oriented, personable professional with the ability to

balance priorities, multitask and still meet tight deadlines without

compromising effectiveness. Tactfully skilled user of technology -

including Microsoft programs and STARS System. Diplomatic and patient

with professionals and non-professionals at all levels. Versatile and

Flexible - able to maintain a sense of humor amidst pressure. Poised and

capable with demonstrated ability to easily transcend cultural differences.

Skills Summary

Customer Care Technology Savvy Payroll

Report Generation Front-Office Accounting/Bookkeeping

Correspondence Writing Operations Professional

Fundamental Office Scheduling Presentations

Skills Auditing &

Processing

Professional Experience

HR SPECIALIST

* Handled Team members personal and sensitive information

* Assisted with team members benefit information

* Assisted in fixing payroll errors

* Investigated errors made in payroll and benefits

BILINGUAL REPRESENTATIVE

* Managed Customer Service Tasks

* Responsible for staff attendance following a point system

* Safeguarded sensitive customer information

* Answered inbound calls from bilingual customers

BAKER

* Securing cash transactions under.

* Preparing dough for current day's business.

* Finalizing baked product preparation for customer consumption.

* Managed location's cleanliness standards according to Federal and State

Inspection Codes.

BILINGUAL CASH AGENT

* Directed secure cash transactions

* Managed cash-out transactions exceeding $1000

* Responsible for cash receivables from daily bank transactions in excess

of $100,000

* Directed business paperwork and flow to measure daily, weekly, monthly

and quarterly performance

* Controlled location opening and on-hand cash balancing

FROSTIER

* Decorated and frosted over 100 different cupcakes daily

* Managed special orders and special event orders

* Responsible for maintaining store stock and inventory

Employment History

winn-dixie support center-jacksonville, FL

2014

INCOMM - Jacksonville, FL western union - Jacksonville, FL

2013

2012

AUNTIE ANNE'S - Jacksonville, FL

CAMI CAKES - Jacksonville, FL

2013 2011

Education

Florida Career College - Jacksonville, FL VIRGINIA

COLLEGE - Jacksonville, FL

Diploma, Patient Care Technician, 2014

Culinary and Pastry Arts*, 2012

*SERVE SAFE CERTIFICATE

[Date]

[Company address]

Contact this candidate