Vicki Chen

Centreville, VA *****

(***) *** - ***1

acehs8@r.postjobfree.com

EDUCATION

Bachelor of Science, Information Technology: Information Security, December 2013 GPA:3.21

George Mason University, Fairfax, VA

Associate of Science, Information Technology, August 2011 GPA:3.4

Northern Virginia Community College, Annandale, VA

PROJECTS

Senior Capstone Project - Hiring Process Improvement

• Worked with team of six

• Identified issues of the company and staffing process

• Proposed and implemented multiple IT solutions to solve the issue

• Used Gantt chart to plan, coordinate and track tasks

Network Security Project

• Used Wireshark to capture and display packet data

• Examined data with detailed protocol information

CITIZENSHIP

US Citizen

TECHNICAL SKILLS:

Languages: Java, PHP, HTML/XHTML, CSS

Applications: Sophos Safeguard, MS Office, Apple iWork, Dreamweaver, Eclipse, Photoshop

Database: MySQL

Operating Systems: Windows XP - Windows 8, Mac OS X, iOS

RELATED EXPERIENCE

IT Tier 2 Support Intern, CH2M HILL, Chantilly, VA, Jun 2013 – Aug 2013

• Performed 2nd level support of desktops/laptops hardware for classified work environment

• Upgraded desktop/laptop from Windows XP to Windows 7

• Installed operating systems and software

• Provided technical transfer between various IT support staff

• Maintained inventory of equipment and computer parts

• Entered and completed work order and service desk information via Microsoft Dynamics CRM tools

• Provided IT training and educated end users on IT issues

• Installed Sophos Safeguard on laptops

• Transferred users' data between desktops/laptops using remote desktop

OTHER EXPERIENCE

Customer Associate, CVS, Fairfax, VA, Aug 2006 - May 2008; Jan 2009 - Jun 2010; Sept 2010 - Present

• Repair computers, register and any IT issues

• Operate and repair POS cash register

• Develop strong interpersonal skills to solve customer problems

• Develop ability to work in a team with different people to provide excellent customer services

• Issue receipts, refunds, credits, and change using POS software

Language Skills

Multilingual: Fluent in Mandarin, Cantonese and Bahasa Malaysia

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