Sales Manager

Vamsee Krishna K

E-mail: **********@*****.***

Mobile: +91-988**-*****

Career Overview:

Overall 10 years of experience in Banking operations, financial services and Sales.

Excellent interpersonal and communication skills with proven abilities in Operations, Customer Relationship Management, Training & Development.

Worked in banking software’s like FCRM, Finacle, Finware and Flexcube.

Having good knowledge in Implementation process of Banking Software.

Managed a team of 10 members.

Training and Certification:

SAP Certified Associate – SAP CRM 7.0, Certificate ID-001*******. (ATOS India IT Solutions & Services Pvt. Ltd)

CRM Fundamentals

Core Business Scenarios (Marketing, Sales, Service, Analytics)

Master data, Account Management

Web User Interface, Interaction Channels

Actions, Billing, Pricing - Fundamentals.

Partner and Transaction Processing - Basic functions.

Technology, Integration, Skins and Icons Configuration

Excellent understanding of Basics of Middleware, R/3 Backend, ECC and CRM.

Experience Chronology:

HDFC Bank Ltd Clearing Department

Deputy Manager – Operations Jul’11 to Mar’13.

Roles and Responsibilities:

Processing of all types of MICR, CTS and Transfer Cheques in Inward and Outward Clearing through Finware and Flexcube applications.

Meeting customers for resolving queries and escalations from branches and senior management.

Validating the instruments like checking the Signatures, Date, Amount, Alterations, UV Checking etc.,

To coordinate with the respective presenting banker with regard to the discrepancies if any.

Coordinating with the IT Team at Mumbai to resolve the technology related issues if any.

Ensure transfer of funds to respective customer account with in time frame and by avoiding errors.

Preparing the batch balancing report for identifying the fraudulent activities.

Reviewing and authorizing the NCR generated batches and manual posting batches.

Validating the rejected instruments and ensure to return the same to RBI within stipulated time.

Ensure to authorize & verify all debit entries as well as beneficiary name from physical instrument.

Generating reports for the various activities processed and reporting to management.

Flashing of MIS to various branches for resolving the discrepancies if any.

Responsible for downloading the data with images from CTS server.

Taking care of timely completion of the Process by deputing the right resource for the right job.

Banking Software Implementations:

1. Cheque Truncation System (CTS):-

2. Flexcube (New Core Banking):-

HDFC Bank Implemented CTS, Image based clearing in Chennai in the year 2011.

As a pilot batch, some inputs have been given to fix the issues faced by us during Implementation of CTS and the same has been rectified by the IT Support team.

Handled a team which has effectively carried out the implementation after several testing levels done for migration from Old Banking Software UBS to New FLEXCUBE.

ICICI Bank Ltd Regional Processing Centre

Officer – Operations Jan’08 to Jul’11

Roles and Responsibilities:

Effectively played a role as a Unit manager in Privilege Banking and Wealth Management team.

Responsible for Processing of All types of Wealth Management & HNI Customer Request within Stipulated TAT through Finacle application

Processing of CRM and FCRM requests of HNI Customers from major branches in Chennai.

Meeting up of customers in order to resolve queries and handle escalations from higher level management.

Meeting corporate clients for acquiring new business to bank, like sourcing of New Savings Accounts, Current Accounts and Fixed Deposits.

Coordinating with Branch Managers and Cluster Managers for various events and promotional launches.

Training up the branch officials on various processes.

Forecasting workload and scheduling to meet anticipated workload within scheduled turnaround time.

Preparing reports with a view to monitor the performance & efficiency and sending those MIS to corporate office.

Planning and providing quality service to customers.

Processing of Corporate Salaries, Employees Travel claims, Branch Expenses and Reimbursements.

Transaction processing of cash deposits of customers through ATM channels and coordinating with various Cash Replishing Agents and hot listing of ATM Cards as per process.

Responsible for Administration Activities for the Unit and ATM Location in Chennai.

Handling Stationeries for Chennai unit and Stationery payments for PAN India Branches.

Taking care of entire account opening operations for Chennai region like verification of KYC Documents along with Account opening forms.

Monitoring all type of account openings like SB a/c, Current a/c, NRI a/c and Salary account based on KYC & RBI compliance.

Coordinating with RCU Team for Account Opening / Closure in Chennai Region.

Responsible for account level modification like Account conversion, Account mobility, Internet banking, Cheque book and signature change requests.

Kotak Mahindra Bank Loans Department

Executive - Operations & Sales Jul’06 to Jan’08

Roles and Responsibilities:

Sourcing and Processing Personal loans and Car loans to existing customers by making Tele-calls and generating leads from branch walk in customers.

Responsible for acquiring new customers by selling of personal and vehicle loans.

Coordinating with the customers for the submission of documents and with credit team for the loan disbursal.

Conducted various seasonal promotions and campaigns for achieving more number of sales.

CITI Financial Loans Department

Executive – Sales Apr’03 to Jun’06

Roles and Responsibilities:

Sourcing and Processing Personal loans to customers by making Tele-calls and from branch walk in customers.

Interacting with the Customers for the selling of Loan Products i.e.: Personal Loan

Coordinating with the Customers for the submission of Documents for Loan Products.

Follow up with the Customers for additional Documents required if any.

Coordinating with the Credit Team for the Disbursement of Loan.

Responsible for conducting various campaigns for generating new business leads.

Maintaining and sending the database and MIS to management.

Achievements:

Got appreciation mails from Cluster Manager and Branch managers for timely processing of customers request.

Participated in many internal process competitions and 5’S competitions and won prizes.

Got appreciation from the customers and the seniors for the timely and smooth Disbursement of Loan.

Got cash award for achieving the monthly Targets.

Topper in achieving the monthly Targets.

Academic Credentials:

Course

Institution

Board / University

Month / Year of passing

% of Marks

M.B.A (Systems)

Madras University

University Of Madras

Dec’08

62.32%

B.Sc. (Computer Science)

Sir Theagaraya College

University Of Madras

Apr’03

59.00%

XII

St. Thomas Matric Hr. Sec. School

CBSE

Apr’00

71.17%

X

St. Thomas Matric Hr. Sec. School

CBSE

Apr’98

61.19%

Computer Qualifications:

GNIIT Certification – NIIT, Chennai.

(MS Office, SQL, C, C++, VB, Java)

Personal Dossier:

Father’s Name Venkata Raju K

Date of Birth : 23 May 1982

Address 329, Meenakshi School Street,

Gnanamoorthy Nagar,

Ambattur, Chennai-600053.

Languages Known :

Language

To Speak

To Write

To Read

English

Yes

Yes

Yes

Tamil

Yes

Yes

Yes

Telugu

Yes

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