Customer Service Data Entry

Shante Diaz

*** **** ***

Bridgeport CT *****

203-***-****(home)

******.******@*****.***

Objective: To obtain a responsible and challenging position in the business

field where my education and work experience will have valuable

application.

Experience:

Cablevision Systems Stratford CT

1/22/2009-current

Customer Service RepIII (full time)

. High Inbound of Calls

. Schedule Appointments for technical issues with cable boxes

. Process Credit and Check Payments

. Provide information regarding customers bills and product information

. Data Entry on a daily basis

. Identify and handle as appropriate, upgrade and retention

opportunities

Valley Orthopedics Specialists Ansonia

Ct 9/22/2008-12/2008

Medical Receptionist (part -time temp)

. Schedule Appointments for Orthopedic Providers as well as Physical

Therapist

. Call Insurance company verify Insurance, copays and Authorization

. Call Patients for follow up appointments

. Pull Charts for next day view for Physical Therapist

Life cares Shelton

CT 3/24/2008-

7/15/2008

Benefits Communication Specialist

. . Meet daily and weekly deadlines on regular basis

. Data entry on daily basis

. Commute Answer questions regarding member's benefits

member benefits about ancillary daily

Health Net Inc. Shelton CT

11/2004-11/2007

Customer Service Rep for Medicaid/Medicare (promoted) to/Medicare

Eligibility Coordinator

. Work daily Excel Sheets from Medicare

. Answer questions regarding member's benefits

. Meet daily and weekly deadlines on regular basis

. Data entry on daily basis

. Maintain current and accurate knowledge regarding Health

Net products, rates, enrollment procedures, claims processing and

administrative and billing procedures

. Utilize PC-based imaging technology and MC400 database to

complete the daily workflow for enrollment review, benefits, claims,

quoting and rates as well as utilizing the IMAX for all

documentation.

Web loyalty Shelton CT

7/2003-10/2004

Customer Service Representative

. High of inbound calls

. Handled irate customers on a daily basis

. Answered questions member's questions regarding their memberships

. Data entry on daily basis

. Answered questions via email

Internal Medicine of Westport, Westport CT

1/2001-4//2003

Medical Receptionist/Data Entry Clerk

. Answering phones/scheduling appointments

. Adding and updating patients info on daily basis

. Pull patient's charts for provider review

. Data Entry on daily basis

Education:

Norfolk State University, Norfolk VA

General Studies, Computer information

systems 9/1997-5/1999

Bassick High School, Bridgeport

CT Graduated

Basic Studies, Diploma

Skills: Microsoft Word, Microsoft Office, Excel Sheets, Data Entry,

Intergy and Typing-65 wpm, IDX TRAINING

*References will be furnished upon request

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