Customer Service Manager

Latana Jackson

**** **** **** ***.

Lorain, OH **052

440-***-****

*Qualifications Summary*

Results-oriented, dependable professional experienced in customer service and sales.

Accustomed to working in fast-paced environments with the ability to think quickly and

successfully handle difficult customers. Excellent interpersonal skills, ability to work well with

others, in both supervisory and support staff roles.

*Work History*

Assistant Manager, Sally Beauty Supply 2011-2014

-Assisted the manager in their daily tasks

-Taking over the daily tasks if the manager is absent due to some reason

Customer Service Rep, Teletech 2007-2009

-Helped customers with billing issues

-Assisted customers with account payments

-Technical support

STNA, UsCare Staffing 2004-2006

-Gave care to residents in nursing home

-Helped residents get dressed

*Certification*

Northern Institute of Cosmetology

-Completed 1yr program

-Has a current cosmetology license

Ehove job center

-Stna certification

*Education*

Southview High School

-High School Diploma, graduated in top 15% of class

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