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Registered Nurse Customer Service

Location:
Berlin Heights, OH
Posted:
June 08, 2014

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Resume:

Michele L. Ott MSN, RN

*** *. ******** *****

Norwalk, OH 44857

acehij@r.postjobfree.com

419-***-****

EDUCATION

Graduate School

Liberty University 2010- 21012

Lynchburg, VA

Nurse Educator Program

Graduated with High Distinction

Undergraduate

Kaplan University 2004-2006

Davenport, IA

Diploma: Bachelors of Science in Nursing

Graduated Suma Cum Laude

Michael J. Owens College 1987-1989

Toledo, Ohio

Diploma: Associates of Science in Nursing

High School

Western Reserve High School 1982-1985

Collins, Ohio

EXPERIENCE

Professional

Lorain County Community College

Elyria, Ohio Jan, 2014- Present

Clinical Adjunct Faculty

Provide student instruction, evaluation, and monitoring in clinical settings for Basic Nursing

Concepts and Behavioral Health Nursing students.

Firelands Regional Medical Center School of Nursing Dec. 2012-Dec. 2013

Sandusky, Ohio

Part-time Nursing Faculty

Provide student instruction, evaluation, and monitoring in classroom, online,

laboratory, simulation, and clinical settings for nursing hybrid and regular

student programs.

Develop and Implement innovative education activities to enhance student

learning outcomes in the Nursing Foundations, Medical-Surgical Advance

Concepts, and Psychiatric Nursing Courses.

Audit and review program and curricular components for compliance with

accrediting and governing body requirements.

Member of Faculty, Curriculum, and Drug and Alcohol Adhoc Committees

Firelands Counseling and Recovery Services June 2007- Jan. 2013

Norwalk, Ohio

Behavioral Health RN

Provided comprehensive psychiatric nursing services, coordinated

individualized patient care, and develop and monitor electronic records for a

1500 patient care center.

Tracked and monitored $56,000 central pharmacy budget data. Compiled data

to complete monthly financial report.

Supervised daily clinic operations.

Audited and review patient charts to ensure individual patient needs and chart

components are compliant with program, insurance provider, and accrediting

body requirements.

Audited physician charts to ensure continued compliance with governing and

accrediting body requirements.

Provided case management services for 100 patients.

Co- facilitated of education programs for the partial hospitalization program.

Health South Rehab/ Firelands Regional Medical Center July 2005- June2007

Sandusky, Ohio

Case Management Coordinator

Directed and supervised case management staff for a 32 bed transitional

care and 28 bed inpatient physical rehabilitation unit.

Assisted case managers to provide psychosocial assessments; evaluate patient

support systems; and initiate, review and monitor discharge planning

Audited and reviewed patient and case manager charts to ensure compliance

with program, insurance provider, and accrediting body requirements.

Audited and reviewed patient charts and bills for fiscal management and

potential alterations in treatment regimens to maintain cost management.

Coordinated interdisciplinary team services.

Developed and implemented new policies and procedures as necessary.

Reviewed and updated existing policies and procedures.

Tracked and monitored patient progress and discharge data to complete

monthly reports.

Heartland Home Health and Hospice Jan. 2004- June 2005

Tiffin, Ohio

Marketing and Customer Service Representative

Developed and implemented marketing service plans, and monitored and

maintained over 150 customer accounts to meet individualized patient needs.

Compiled and tracked customer data to complete monthly marketing reports.

DR. Sherry Jones, MD Aug. 2003- Jan. 2004

Norwalk, Ohio

OB/GYN Clinic RN

Administered individualized treatments and assessments to patients.

Provided supervision and coordination of clinic to ensure timely and accurate patient

care.

Assisted physicians in medical procedures, monitored patient response and provided

post-procedure education.

Heritage Home Health Jan. 2003- July 2003

Sandusky, Ohio

Nursing Assistant Instructor

Per Diem RN

Conducted supervisory visits of L.P.N. and Home Health Aides.

Screened and assessed patients for medical, nutritional and psycho-social needs.

Provided professional nursing care to home bound patients.

Conducted Nursing Assistant education program, monitored performance and

conducted competency testing in clinical and classroom settings.

Hillside Acres of Willard Jan. 2001- Oct. 2002

Willard, Ohio

MDS Coordinator

Tracked patient care data and conducted scheduled and episodic Minimum Data

Sets evaluations and individual plans of care.

Coordinated resident plan of care of skilled and long term care residents.

Audited patient charts to ensure continued compliance with insurance provider

and governing body requirements of skilled level of care.

Assisted in supervision and education of Licensed Practical Nurse and State

Tested Nursing Assistant staff.

Erie County General Health District Nov. 1991- Jan.

2001

Sandusky, Ohio

Family Planning Coordinator, 1992-1995

Family Planning, Well Child, and STD Clinic RN 1991-1995

Home Health RN 1995-1998

Community Health Educator 1994-200

WIC Health Professional 1997-2001

Coordination, development and implementation of community health and

nutrition education programs.

Coordinated nicotine patch program. Provided education, tracking and

assessments of clientele participating in the program.

Coordinated patient care in clinic and home settings.

Administered individualized treatments and assessments to patients.

Assisted physicians in medical procedures, monitored patient response and

provided post-procedure education.

Supervised L.P.N. and N.A. personnel in home and clinic settings. Conducted

skills checking and supervisory visitations.

Tracked immunizations and implemented monthly immunization reports.

Coordinated the Erie County General Health District Family Planning Program,

tracked and counseled clients with abnormal lab results.

Conducted pre and post counseling of clientele during anonymous HIV testing.

Edison Healthcare Center

Milan, Ohio Mar.1991-Oct. 1991

Staff Development Coordinator

Coordinated and implemented orientation and education programs.

Conducted skill evaluations for nursing assistant staff.

Recruitment and supervision of staff.

Bellevue Hospital Feb-1990-Mar.1991

Bellevue, Ohio

Surgical/ Recovery Room RN

Coordinated patient care in surgical and recovery room settings.

Provided individualized professional nursing care.

Supervision of surgical technology and licensed practical nurse staff during surgical

procedures and recovery of patients.

Firelands Hospital Dec. 1988-Feb. 1990

Sandusky, Ohio

Registered Nurse Intern 1988-1989

Medical Surgical RN 1989-1990

Provided individualized patient care on medical-surgical floors.

Acted as unit charge nurse to coordinate patient care.

Supervised licensed practical nurse and state tested nursing assistant staff in the

patient care setting.

License

Registered Nurse, Ohio 1989

Certifications

Certified HIV Counselor 1992



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