Frank Oliver

***** */* ******** ****** Whittier, CA 90606

Email:acehhc@r.postjobfree.com Cell: 562-***-****

OBJECTIVE

To obtain a customer service representative position that will allow me to capitalizes on

my excellent organization and communication skills in a company that offers challenge,

growth and the opportunity to broaden my experience.

PROFESSIONAL EXPERIENCE

EL MONTE RV SANTA FE SPRINGS, CA JUNE 2002- Current

Customer Service Representative

Advised perspective customers who had general inquires on RV rentals

Presented company procedures, and regulations

Conducted new employee orientation in regards to company product

Managed yearly employee promotional activities

Processed all data entry in a timely manner

Addressed complex customer issues and routed to proper department

HELPMATES (TOYO TIRES) MAY 2010-DEC 2012

Account Manager/Customer Service Representative

Answering incoming telephone, email and fax orders

Responsible for replenishing out of stock items

Confirmed orders with the customer for accuracy to ensure customer satisfaction

Managed 50 plus accounts on the east coast and Midwest

Processed coded and routed invoices to credit department

Addressed vendor complaints

Generated sales report for management on weekly basis

Offered a full range of products and services to new and current customers

Cross sale, up sale, and promote company products

BINGO WEST NORWALK, CA APRIL 1998- JUNE 2002

Warehouse Delivery Clerk

Verify and identify any discrepancies on inventories vs. packing list

Scheduling: Confirm appointments do a daily schedule/delivery log and send it to

management

Used forklift and other warehouse tools to perform duties

Keep record of proper documentation for the auditors quarterly

Performed and stocked inventory, Send a copy of the receivers to accounting weekly

Shipping and receiving, Cycle inventory, Data Entry, Picking and Packing orders for

customers

Deliver supply to customers, Load and unload company vehicles

SKILLS AND EDUCATION

High School Diploma

Knowledgeable in MS Office, AS400 and ECI

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