Customer Service Representative
Resume:
Jean W. Mascary
*** *** *** **** **** Beach, FL *3407
********@*******.***
Objective: I am a professional Internal Auditor seeking a rewarding
position in internal auditing with a well-known and established company
where I can use my skill set and experience to achieve and maximize
organizational objectives.
Skills and Qualifications:
. Two years of working experience as Internal Auditor
. Four and a half years of experience in the financial services filed
. Possess excellent communication and organizational skills
. Efficient time management skills
. Detailed oriented
. Strong analytical skills
. Ability to work in face-paced environment and ability to work well
under pressure
. Knowledge of the audit procedures and methods used in coordinating
audits
. Knowledge of computerized auditing and accounting record keeping
systems
. Advance Excel user
. CPA exam eligible
Experience
Internal Auditor, Southern Auto Finance Company 03/2012-Present
Audit Department
Ft. Lauderdale, Fl
Duties and responsibilities:
. Conduct risk based assessment on audit units and internal controls
. Conduct investigations at the recommendation of senior management
. Conduct audit testing of specified area and identify reportable issues
and dimensions of risk
. Test for operational and legal compliance on loan origination and
underwriting
. Conduct field test work on compliance with regard to operating
procedures and applicable laws
. Summarize audit test statistics, responses, action plans, and prepare
audit reports
. Communicate findings to senior management
. Organize and maintain audit working papers
. Prepare timing on audit completion on audit units
. Assist in preparing audit plan
. Perform Ad hoc reviews within other areas of operations when needed
. Provide assistance to Human Resources on 401 (K) filing, record entry,
& reconciliations
Financial Aid Officer, Kaplan University 09/2009-03/2012
Student Finance
Boca Raton, Fl
Duties and responsibilities:
. Participated in the various aspects of the financial aid program
. Assisted students and parents with the FAFSA application process
. Discretionary role in awarding scholarships, grants, loans, and other
monetary awards
. Managed 300 student accounts
. Advised students on various financial matters related to verification,
tax filling, FAFSA, etc.
. Reconciled accounts, refund monies, prepared installment plan
agreements when needed
. Replied to all student e-mails and inquiries
. Service internal customers
. Gathered outstanding documents
. Maintained student records
. Adhered to all 700 applicable federal laws & regulations governing
administration of financial aid
. Certified student enrollment for military benefits to include Veterans
Administration benefits
. Provided courteous customers service
. Meet & exceed monthly goal every month of securing one million dollars
of funding
. Promoted to elite customer service first response team
. Promoted to Financial Aid Officer II ( Senior)
Full Time Student, Florida Atlantic University 01/2007
- 08/2009
. Finance & Accounting major
. LexisNexis internship in 01/2008
. Speeches at Toast Master International
. Networking events
. Volunteer work with Habitat for Humanity
. Air Force Reserves from 01/2005 to 08/2008
. Freelance writer
Marketing Intern, LexisNexis 01/2008-3/2008
Financial Service Market Planning
Boca Raton, Fl
Duties and responsibilities:
. Assisted Financial Services Marketing Group with marketing & financial
research on its retail client base
. Assisted in forecasting future marketing needs on retail client base
and pipelines
. Completed Ad hoc marketing research assignments as assigned
. Presented findings to senior leaders and Vice president of Financial
Services Marketing Group
CADD Technician, Florida Power & Light (Contractor) 02/2006
- 12/2006
Technical Resource Services Department (Via Industrial Staffing)
West Palm Beach, FL
. Redrew the lines on roads on electrical maps, identify and placed
names on roads
. Publish reworked maps through CADD front end system
. During project promoted to Feeder Audit
. Identify feeders on electrical grid and pole types and update maps
accordingly
. Promoted to Feeder Audit Specialist
. Reviewed published maps on teammates for accuracy, consistency, and
completeness
Customer Service Representative, Gtech Corporation 08/2004 - 01
/ 2006
Help Desk Support
Boca Raton, Fl
. Handled inbound and outbound customer service for lottery
participating retail clients
. Troubleshoot lottery equipment malfunction and dispatched field
service technician when required
. Troubleshoot service connectivity problems and reported to Operations
when required
. Took inventory over the phone and reordered supply through SAP
. Acted as liaison between state lottery service representatives and
retailers
. Cleared and disposition open service tickets
. Coached new hired associates on department policy, troubleshooting
procedures, and processes
. Trained year-round on new equipment release and troubleshooting
techniques
Customer Service Representative, Gtech Corporation (Contractor)
04/2004 - 07/2004
Help Desk Support (Via Kelly Staffing Services)
Boca Raton, FL
Military
Airman E4, United States Air Force Reserves - Inactive ready reserves
01/2005 - 08/2008
Homestead Air Base
Homestead, Fl
Personnel Service Specialist, United States Army Reserves 07/2002-
12/2004
724th Military Police Battalion
Ft. Lauderdale, FL
Duties and responsibilities:
. Records management, maintaining troop records and unit readiness
. Promotion evaluation, evaluated soldier qualifications
. Preparation of orders, processed orders from higher headquarters
. Military Police, trained alongside with Military Police and augmented
platoon readiness
Professional Organizations & Leadership development
. Sargent of the Arms, Toastmaster International
. Financial Management Association, FAU chapter
. Completion of Accepting New Challenges Leadership Course, SAFCo
. Cornell University Redshirt Program - Management reporting - In
progress, SAFCo
Education
BA in Business Administration with Major in Accounting 01/2009-08/2009
Florida Atlantic University, Boca Raton FL
BA in Business Administration with Major in Finance
08/2006-08/2008
Florida Atlantic University, Boca Raton FL
Associates of Arts 08/2004-06/2006
Palm Beach State College, Boca Raton Fl
Certificate Course
Redshift, Ivy league MBA training, Management Reporting 08/2014
Cornell University, Online, Certificate training in progress
Contact this candidate