Customer Service Medical Assistant
Resume:
LaKeisha Beasley
Career Overview
Accomplished a profession in Customer Service/Collections with over 5 7 years assisting customers with their
accounts. Working in a fast paced, high call volume environment. Excellent communication skills, builds
rapport, as well as being a team player.
Core Strengths
WordPerfect
Excel
PowerPoint
Accomplishments
Customer Follow up
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Ensured that customers were satisfied with company products and services by doing purchase
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follow up calls.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Conflict Resolution
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Responsible for handling customer account inquiries, accurately providing information to ensure
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resolution of product/service complaints and customer satisfaction.
Making outbound and inbound calls as well as working on a Dialer System
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Work Experience
2012 2013
Associa Dallas, Texas
Accounts Payable/Office Administration
Code invoices to the proper general ledger account, Data Entry, Print checks, Mail payments
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Short term projects: Collections, customer service, Office administration
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2011
Direct Energy Tulsa, Oklahoma
Resolution Specialist/Collections
Dialer System collecting accounts that were 60 90 days past due
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Received payments and applied to system
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Setting up payment arrangements.
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Updated customers accounts information
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2007 to 2010
FMS Incorporated Tulsa, Oklahoma
Resolution Specialist/ Collections
3Rd Party Collections: Macy’s Credit cards
Dialer System collecting accounts that were 60 90 days past due
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Received payments
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Setting up payment arrangements.
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Updated customers accounts information
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2005 to 2007
West Telemarketing Corporation Tulsa, Oklahoma
Billing Agent/Customer Service
Produced and reconciled invoices daily
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Customer service Activation of phones
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Dialer System collecting accounts that were 60 90 days past due
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Received payments
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Setting up payment arrangements.
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Updated customers accounts information
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2004 to 2005
Dial America Tulsa, Oklahoma
Telemarketer/Sales
Outbound calls to customers that were approved or pre approved for the platium visa card
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Educational Background
Diploma General Courses
Community Care College Tulsa, Oklahoma
Certification Medical Assistant
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