Customer Service Representative
Resume:
Franck Mwambi
Milton On L*T1R0
*******@*****.**
Objective ; To obtain a position in an administrative role where I will contribute my skills and
experience to increase productivity and influence a positive work environment .
Career Profile
7 years experience working as a bilingual customer service representative, administrative receptionist
Graduate of Payroll Administrator certificate and some additional office administration training .
Skills and Qualifications
Customer service skills
Listen to customers’ questions and concerns, and provide answers or responses
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Provide information about products and services
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Take orders, calculate charges, and process billing or payments
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Review or make changes to customer accounts
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Handle returns or complaints
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Record details of customer contacts and actions taken
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Review and select standard responses for answers or solutions
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Refer customers to supervisors or more experienced employees
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Assisting customer and providing information through face to face contacts or over the telephone
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Able to provide excellent security services and build trusting relation ships
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exercise good problem solving skills when dealing with difficult situations or people,able to remain calm
and continue working towards the desired goal
Office Administration skills;
Good clerical skills, experience performing general office duties and using computer
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knowledge of Microsoft office, windows and demonstrate good keyboarding skills
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Detail oriented, able to handle pressure,friendly, reliable and enthusiastic
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Take initiative and see things through, enjoy assisting others and working within a team setting
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Education :
Degree in Law( DRC ex Zaire)
Private Detective Diploma ( Canada )
Payroll Administrator Certificate (Canada)
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