Customer Service Data Entry

CHARMAYNE M. REDIC

**** ******** *** ****** ***. 108

Orlando, FL 32839

407-***-**** cell 302-***-****

********@*******.***

OBJECTIVES

Presently seeking a challenging position and active involvement in a progressive

organization. A results oriented worker, with developed administrative problem solving

and decision making skills.

Enthusiastic, personable and professional.

Detail oriented and committed in fast paced environments.

Organizational skills with quality results.

Extensive experience in administration and customer satisfaction.

Reputation for dependability and credibility.

Ability to handle multiple priorities.

Attention to details.

Available, eager to learn, willing to work hard and face new challenges.

EDUCATION

Delaware Technical Community College

Presently obtained – Data Entry Certificate Attended for an Associate Degree in Office

Administration, Business and Legal Assistant. Basic Medication Certificate awarded.

Completed general classes, computer classes, legal classes, and some business classes.

EXPERIENCE

Sun Trust Bank-Contractor Position with Aerotek, 03/2014-05/2014

Banking Operations Department, all montary banking transactions, data entry.

AAA Mid Atlantic-Member Relations Coordinator, 7/2012 to 7/2013

Resolve all member disputes including damages, reimbursements, and battery issues with

professional and courteous service. All customer inquiries regarding their membership

benefits.

Comcast Cable Communications- Customer Account Executive, 8/2008 to 11/2011

Handle all customer account related issues including all billing procedures in explaining

in full detail. Resolve all complex problems regarding all the communication products

and services within the organization including telephone, cable and internet products.

Troubleshooting and sales techniques.

IKOR - Personal Needs Coordinator, 3/2007 - 3/2008

This position professionally interfaces with many outside agencies such as financial

organizations, insurance companies, the legal systems, courts, county, state and federal

social services agencies. Primary client caseload responsibilities include; maintaining

financial records, coordinating bill pay and insurance policies/claims, applying for and

maintaining social services, assessing and liquidating assets, monthly report writing and

assuring clients personal needs are being met. Interface with; Banks, Attorney’s,

Department of Aging, Department of Public Welfare, Social Security Administration,

Social Services, VA Administration, Credit Card Companies and Collection Agencies.

Assist RN in facility placements, organize and facilitate sale of real estate and personal

belongings, maintain bank accounts, and court report filing guidelines. Investigate

Medical Insurance claims, Medicaid & Medicare, customer service, financial history and

pay bills.

Concord EFS (Star Systems) – Settlement Operations, 8/2002-12/2006

Resolve complex disputes in accordance with association, operating rules and regulations

in the industry guidelines. Respond to various and specific requests from internal and

external sources. Apply credits and debits on Visa and MasterCard accounts. Escalate all

potential problems and or issues related to processing to the appropriate levels of

management. SYSTEM: Used Internet, Asset and other systems.

MBNA Bank – Billing Dispute Analyst, 8/99 – 8/2002

Ensuring timely and accurate resolution to all customers inquires. Clearly communicating

expectations to customers regarding, required documentation and resolutions. Providing

accurate customer correspondence regarding case matters and ensuring accurate finance

charges, credits, debits on credit cards and credit adjustments. Ensuring customer

satisfaction at all times, with potential to exceed all standards set by MBNA. SYSTEM:

FDR and MBNA’s system.

Allwaste Environmental Services, Regional Group Office-Accounts Payable Coordinator

3/94 – 8/99

Keeping accurate records, of all accounting procedures, for 15 companies in the Eastern

Regional Group Office. Keying in all account payable check runs, problem solving skills,

expense reports, communicating with all accountants, managers, Vice President and

controller. Filing, answer phones, available for all month end closings and year end

closings, to assist accountants as needed. Assist with accounts receivables, and various

other office duties as necessary. SYSTEM: JD Edwards’s version 7.3

First USA Bank-Customer Service Representative 3/93 – 3/94

Responsible to answer all customers inquires via telephone and correspondence. All

aspects of credit card accounts, process adjustments, chargeback’s, credits and debits on

Visa and MasterCard accounts and various other projects within the bank. SYSTEM:

FDR and First Assist.

M Davis & Sons Contractors -Accounts Payable & Accounts Receivable Clerk 5/90-3/94

All accounts payable and accounts receivable processing. Account payable check runs,

answer all vendor inquires insuring vendor satisfaction, general ledger reports, cost

accounting, some payroll, everyday bank deposits, occasional collections, credits and

debits, credit investigations, billing, purchase orders, assist with year-end closings, W-2’s

and backup for switchboard and secretarial unit as needed. SYSTEM: CMAS and AS400.

Family Court of Delaware – Legal Clerk 8/88 – 9/90

All data entry and filing functions in the juvenile and family juridical system. Issue

subpoenas, schedule cases for trails and arraignments.

COMPUTER SKILLS: Typing 45 wpm, WordPerfect, Microsoft Word, 10 key proficient,

light skills in Excel, Access, Quatro Pro, Quicken & Power Point.

REFERENCES AVAILABLE UPON REQUEST

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