Customer Service Manager

Wendy Gattinella

Drexel Hill, PA

***********@*****.*** - 484-***-****

WORK EXPERIENCE

General Manager

GNC - Dilworthtown, PA - May 2012 to Present

Store Manager Duties Include:

Scheduling Effectively, Excellent Customer Service Skills, Money Management/Accounting, Hiring, Training/

Developing Staff, Recruiting, Networking, Successful Selling, Record-Keeping/Organization, Development of

Personalized Health and Supplement Programs, Nutritional Advice, Visual Merchandising, Coordination of

Staff/Corporate Meetings, Maintenance of Clean and Attractive Store Environment.

*Over 10 Years of Professional Experience in Retail Management

*Worked for two high-end major corporations in health industry, Vitamin World (2004-2012) and GNC (2012-

Presently Employed)

*Great work ethic, very reliable, trustworthy and responsible.

*Years of high level Customer Service experience with the expectation of providing five star service to every

guest.

*Bachelor's Degree in Health Science and Professional Studies from West Chester University of Pennsylvania

General Manager

Vitamin World - Exton, PA - July 2004 to May 2012

Store Manager Duties Include:(Same responsibilities as listed in description for current job.)

I began working as a part-time associate for this company during college and worked my way up to a full-time

position. Upon graduation, I was promoted to Store Manager and maintained the position for just about six

years until making the decision to leave and work for a larger, more successful company that would allow me

further career development and opportunity.

EDUCATION

Bachelor's Degree in Health Science & Professional Studies

West Chester University - West Chester, PA

2001 to 2005

SKILLS

Inventory Management, Hiring/Recruiting/Training Skills, Communication, Customer Service, Sales,

Scheduling, Record/Book Keeping, Organization, Time Management, Cleanliness, Reliability

ADDITIONAL INFORMATION

I am currently employed full-time with a very successful organization but always looking for bigger and better

opportunities. I have many years of top sales experience and management including a variety of responsibilities

and tasks, and am always open to learning anything new to develop my professional skills. I am driven to

take any team I lead to success and have a proven track record of leading energetic, hardworking teams

of motivated, talented and enthusiastic employees. I value myself as being a very responsible, punctual,

organized, competitive and goal-driven candidate for any position I have held and will continue to maintain

those characteristics in any position I obtain in the future.

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