Manager Sales
Resume:
RESUME
N. UDAYA SHANKAR
Email Id: **************@*****.***
Mobile : 097********
CAREER OBJECTIVE:
To attain professional excellence in “Hotel & Hospitality Management” and to make
significant contribution to position in corporate segment as a “Home away from home”
Segment in the emerging tourism and business scenario. To fully synthesize, analyze and
evaluate the growing needs of customers in hotel and hospitality management to achieve
the ultimate business objectives.
WORK EXPERIENCE:
DESIGNATION: Deputy General Manager
ORGANIZATION: Savera Group of Hotels (Dec 1997 – Dec 2013)
KEY ROLES & RESPONSIBILTIES:
• Handling the 260 keys in Chennai as RDM, EAM, DGM
• Achieve the Target in each property
• Sales negotiations
• Coaching & Counseling to staffs
• Housekeeping & Engineering Maintenance
• Food and Beverage Operations
• Recreation Club Administration
• Complaints handling
• Handling over booking situation
• Draft replies to queries, complaints and appreciation letters
• Sales calls on potential clients & a good P.R. man.
• Assisted the General Manager for Classification to achieve Four star category
• Handled Morning meetings, Credit meetings, Daily Sales meetings, Rooms
division meetings, Productions and Service team meetings.
• Lobby P.R and Breakfast P.R
• Meeting VVIP on Arrivals and Departures
CAREER PROMOTIONS:
• Joined Savera Groups as Front Office Manager (FOM) on Dec 1997 with 260
keys hotel.
• Promoted as GM Accommodations. (GMA)
• Promoted as Executive Assistant Manager (EAM).
• Promoted as Deputy General Manager (DGM) from Oct 2011 to handle Group of
Star Hotels in Hyderabad and Bangalore.
KEY ACHIEVEMENTS:
Effectively handled the operations, administrations, costing, sales and budgets.
•
Acted as an ambassador of the hotel during the low occupancy by giving the
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suitable rates and bringing back the companies who were not using the hotel by
doing proper PR and giving them the assurance, which would fulfill their
requirements.
Improved the “Average Room Revenue” by selling the rooms at a better rate
•
for the non corporate guests by giving them the information’s about the hotel
facilities for which the staff are given a target and trained accordingly.
Handled the sold out periods situations very diplomatically and without affecting
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any future business with the hotel and companies.
Played a big role in getting the star category from the classification committee
•
DESIGNATION: Assistant Front Office Manager
ORGANIZATION: Hilton Hotel Dubai (Mar 1978 – May 1997)
KEY ROLES & RESPONSIBILITY:
• Handling the whole Front office team and Operations of 338 Keys hotel
• Report to the Rooms Division Manager, Executive Assistant and General
Manager
• Handling Duty Manager Operations
• Handling the Night Hotel Operation
• Department Trainer for new front office staffs
• Achieving the Highest A.R.R
• Handling groups and Crew Arrivals
o COURSES ATTENDED
Born to Win Course
o
Hilton International lessons in teaching effective supervision (Hilites).
o
Skill training
o
Telephones Handling Skills
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How to Handle the Sales Calls
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Train the trainers
o
Hidden sales Course
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Fire training
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First aid
o
Departmental cross exposure Training in Kitchen Pastry Department.
o
Active versus re active training
o
Certificates from Ramanathan public speaking institute.
o
Successfully completed the workshop of “THE WINNERS” by Dr.Bharat
o
Chander on Sep’2000.
PERSONAL DETAILS:
Date of Birth : 03.06.1958
Nationality : Indian
Marital Status : Married
Languages Known : Speak : English, Tamil, Malayalam, Hindi, Telugu, Arabic fair
Read: English, Tamil
Write: English, Tamil
Present Address : Old No 3, New No 42 New Colony
2nd Street Extension. Adambakkam
Chennai - 600088
Expected Salary : Negotiable
Joining Date : Immediate
N.UDAYA SHANKAR
Date: 29 May 2014
Place: Chennai – 600088
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